Samsung · overheating

Samsung Galaxy Note20 gets hot or shows a temperature warning

Samsung Galaxy Note20 gets hot or shows a temperature warning: high workload, charging, signal search, environment and a failing battery must be separated. Scoped to SM-N980/SM-N981*.

The Galaxy Note20 is a 2020 phone with a 6.7 inch screen, a 4,300 mAh battery and an Exynos 990 or Snapdragon 865+ chip, and heat is the complaint that brings the most visitors. The chips of that generation ran hot under load, and after several years the battery and thermal paste are older. After an update the phone spends hours optimizing apps and runs warm, which is normal. A phone that stays hot should be checked in a set order:

The checks in more detail

take off the case, charge without heavy use, set the refresh rate to 60 Hz, lower the camera's video resolution, and check Settings, Battery and device care, Battery for an app with high background use. The S Pen and its sensors do not cause heat. Heat while charging is common with fast charging at 25 W; turn off Fast charging as a test. A weak signal makes the modem work harder, so use Wi-Fi at home. Wipe the cache partition after the final update, restart, and test in Safe mode.

A phone that overheats with nothing running, shuts down or has a swollen back has a failing battery and needs service. Samsung Members' battery and temperature diagnostics help. Samsung Members has a Temperature check in its diagnostics that shows the battery's temperature and warns when it is too high. The Note20's S Pen charges inside the phone and draws a little power, but it is not a heat source. If the phone is hot only while using the camera at 8K, the video mode is the cause, and 4K is a cooler default.

If the phone gets hot while charging wirelessly, the wireless charger is adding heat; the Note20 supports it, but a phone in a case on a pad is warm by nature, and the cure is a cooler pad, no case and no heavy use. Fast wireless charging can be turned off in Charging settings for a test. A phone that is hot after a game should be allowed to rest for half an hour.

Differential

Likely causes of “Samsung Galaxy Note20 gets hot or shows a temperature warning”, and how to tell them apart

  1. 1

    Post-update optimization

    What separates it Warm for a day after an update

    How to confirm Leave it cool and plugged in

  2. 2

    Fast charging and a case

    What separates it Hot while charging

    How to confirm Charge without the case and test with Fast charging off

  3. 3

    Heavy camera or gaming use

    What separates it Hot after long sessions

    How to confirm Lower the resolution and take breaks

  4. 4

    A weak mobile signal

    What separates it The modem works hard

    How to confirm Use Wi-Fi

  5. 5

    A worn battery

    What separates it Heat with nothing running

    How to confirm Ask Samsung about a battery replacement

Before you touch a setting

Record this first — changing settings destroys the evidence

  • When it is hot: charging, camera, idle
  • The case and charger
  • The top apps in Battery
  • Whether it shuts down

Try in this order

0 of 8 completed
  1. Remove the case and let it cool

    Reversible

    In a shaded place.

  2. Set the refresh rate to 60 Hz

    Reversible

    Settings, Display, Motion smoothness.

  3. Check Battery usage

    Reversible

    Settings, Battery and device care.

  4. Test with Fast charging off

    Reversible

    In Charging settings.

  5. Wipe the cache partition

    Reversible

    From recovery mode.

  6. Test in Safe mode

    Reversible

    To rule out apps.

  7. Check the battery temperature

    Reversible

    In Samsung Members' diagnostics.

  8. Set the camera to 4K

    Reversible

    Instead of 8K.

Model-specific

What is true of this model and not of its siblings

2020 chips
The Exynos 990 and Snapdragon 865+ ran warm.
Safe mode
It tells you whether an app is the cause.
Temperature check
The diagnostic reports battery heat.
8K video
It heats the phone quickly.

Stop boundary

When this stops being a self-service repair

  • !If it is hot with nothing running in Safe mode, contact Samsung
  • !If the back swells, stop using it
  • !If it shuts down from heat, replace the battery

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my Note20 get hot?+

Chip heat, charging or an old battery.

Does the S Pen cause heat?+

No.

Is warmth after an update normal?+

Yes, for a day.

When should I replace the battery?+

If it overheats idle.

Does 8K video heat the phone?+

Yes.

Where is the temperature check?+

In Samsung Members.

Wrong device or version?

Match the path before repeating the steps.

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