The wireless outdoor cameras that ADT supplies with its Pulse and related systems, the OC810 and the OC835, each have a small reset button, and a factory reset is the way to clear a camera that has lost its network settings, that was moved to a new router or that must be removed from an account. ADT's quick installation guides give the method for each model. On the OC810-ADT, press and hold the reset button for ten seconds, and the camera returns its communication settings to the manufacturer's defaults.
The checks in more detail
On the OC835-ADT, press and hold the WPS and Reset button for more than fifteen seconds, which reboots the camera and restores its default values. Smart Home Starter's guide describes the same step for ADT cameras in general. The reset button is small and often recessed, so use a straightened paperclip or a toothpick, and hold it down steadily while the LED changes. After the reset the camera is unconfigured, so it no longer talks to your system and it must be enrolled again.
Before you reset, try the gentler options: power cycle the camera by unplugging its power adapter for ten seconds, restart the router and the system's gateway, and check that Wi-Fi works. A reset removes the camera's saved Wi-Fi details, so have the network name and password to hand. After resetting, delete the old camera entry from your online account or the system's panel, then add the camera again by following the system's enrolment steps, which in Pulse involve the gateway's camera setup.
Keep the camera close to the gateway or the router during enrolment, because a weak signal makes enrolment fail partway. If you are selling the property or giving the camera away, a reset and removal from the account is the right clean-up. A camera that will not respond to a reset, or whose LED stays dark with a good power supply, needs service; contact the company that installed or monitors your system rather than trying to open the camera.
Differential
Likely causes of “ADT Outdoor Camera will not reset or needs to be reset safely”, and how to tell them apart
- 1
A new router or password
What separates it The camera cannot reach the network
How to confirm Reset the camera and enrol it again
- 2
A camera that stopped responding
What separates it It will not connect after a power cycle
How to confirm Hold the reset button as the model requires
- 3
A camera being removed from an account
What separates it It must be wiped
How to confirm Reset it and delete it from the account
- 4
A weak signal during enrolment
What separates it Enrolment fails partway
How to confirm Bring the camera close to the gateway or router
- 5
A camera that does not reset
What separates it The LED stays dark or unchanged
How to confirm Check power and ask the installer
Before you touch a setting
Record this first — changing settings destroys the evidence
- The camera model, OC810 or OC835, from its label
- The router and gateway positions
- Whether the LED blinks after the reset
- Whether the old camera entry was deleted
Try in this order
0 of 6 completedPower cycle first
ReversibleUnplug the adapter for ten seconds.
Find the reset button
ReversibleOn the camera body, recessed.
Hold it
ReversibleTen seconds on the OC810, more than fifteen on the OC835.
Delete the old entry
ReversibleFrom your account or panel.
Enrol the camera again
ReversibleClose to the gateway.
Test the live view
ReversibleAnd move the camera to its spot.
Model-specific
What is true of this model and not of its siblings
- Two models
- The OC810 and OC835 use different hold times.
- Recessed button
- Use a paperclip or toothpick.
Stop boundary
When this stops being a self-service repair
- !If the camera ignores a full reset with good power, contact the installer or the company that monitors the system
- !If enrolment fails after a reset, ask them to check the gateway
- !Do not open the camera
Evidence ledger
Sources behind this answer
The OC810 camera's reset button and ten-second reset.
The OC835 camera's WPS and Reset button and fifteen-second reset.
Reset button, power cycle and re-adding an ADT camera.
Camera, doorbell, sensor, battery and reset troubleshooting for ADT systems.
Exact questions
Common questions
How do I reset an ADT outdoor camera?+
Hold its reset button: ten seconds on the OC810, over fifteen on the OC835.
Will I lose my settings?+
Yes, it returns to defaults.
Do I need to enrol it again?+
Yes.
Which model do I have?+
Check the label on the camera.