ADT Outdoor Camera shared users or family members cannot control it

The checks in more detail

Different people can have different rights: a family member may see all cameras, a guest or cleaner may only arm and disarm. Each person uses their own login, never a shared one, so that you can see who did what and remove one person without changing everyone's details. If a family member cannot see the camera, check that they accepted the invitation, that they are logged in to the right account and that their access includes cameras.

Some features, such as video clips, depend on the subscription, so confirm recording access separately from permission to watch live video. Think about privacy before you share: an outdoor camera sees the street and neighbors, and giving someone access lets them see live video and history. Share with people you trust, and review the list every few months, removing those who have moved out or no longer need access. If you rent out a property with cameras, tell tenants what is recorded and where, as the law in many places requires.

Keep your own login secure, with a strong password and two-step verification if offered, because anyone with access to your account can see your cameras. If you move, remove the camera from your account and reset it, otherwise the next occupant cannot use it, and you still hold access to it. Ask the company that monitors your alarm how to add and remove users, since the exact steps differ by ADT platform.