Manufacturer and model directory
Philips Hue smart model troubleshooting
Choose the complete Philips Hue model family before opening a fix. Model patterns are shown on every page, and unsupported code meanings are not copied between platforms.
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57 complete records in this directoryHue Bridge Pro does not respond to voice control
Hue Bridge Pro does not respond to voice control: microphone/wake, account linking, device name/room and provider service should be separated. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · firmwareHue Bridge Pro firmware update is stuck or failed
Hue Bridge Pro firmware update is stuck or failed: power, network, storage, hub/controller and provider service should be stable. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · offlineHue Bridge Pro is offline or unavailable
Hue Bridge Pro is offline or unavailable: device power, local radio/LAN, hub/controller and provider cloud should be separated. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · notificationsHue Bridge Pro notifications are late, missing or excessive
Hue Bridge Pro notifications are late, missing or excessive: event capture, cloud processing, phone permission, Focus/background rules and alert zones are separate layers. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · routineHue Bridge Pro routine, schedule or automation is not running
Hue Bridge Pro routine, schedule or automation is not running: trigger, conditions, controller/hub, permissions and action chain should be tested separately. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · shared accessHue Bridge Pro shared users or family members cannot control it
Hue Bridge Pro shared users or family members cannot control it: invitation/account, home membership, role/permission and platform region should be separated. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · wrong readingHue Bridge Pro shows the wrong time, state or sensor reading
Hue Bridge Pro shows the wrong time, state or sensor reading: time zone, placement, calibration, stale cloud state and sensor hardware should be separated. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · setupHue Bridge Pro will not complete setup or pairing
Hue Bridge Pro will not complete setup or pairing: power, reset state, owner account, Bluetooth/local permission and supported home network should be proved. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · MatterHue Bridge Pro will not connect through Matter, HomeKit or another platform
Hue Bridge Pro will not connect through Matter, HomeKit or another platform: controller eligibility, setup code, prior fabric, Thread/Wi-Fi and multi-admin support should be resolved. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · factory resetHue Bridge Pro will not reset or needs to be reset safely
Hue Bridge Pro will not reset or needs to be reset safely: ownership, automations, codes, recordings and physical access consequences must be recorded first. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · Wi-FiHue Bridge Pro will not stay connected to Wi-Fi
Hue Bridge Pro will not stay connected to Wi-Fi: band/security, signal, DHCP, power and cloud state should be isolated. Scoped to the model number is on the underside of the bridge; the app also reports it under Settings, with the model boundary and safe stop points made explicit.
Open record Philips Hue · voice controlHue Bridge v2 does not respond to voice control
Hue Bridge v2 does not respond to voice control: microphone/wake, account linking, device name/room and provider service should be separated. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · firmwareHue Bridge v2 firmware update is stuck or failed
Hue Bridge v2 firmware update is stuck or failed: power, network, storage, hub/controller and provider service should be stable. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · offlineHue Bridge v2 is offline or unavailable
Hue Bridge v2 is offline or unavailable: device power, local radio/LAN, hub/controller and provider cloud should be separated. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · notificationsHue Bridge v2 notifications are late, missing or excessive
Hue Bridge v2 notifications are late, missing or excessive: event capture, cloud processing, phone permission, Focus/background rules and alert zones are separate layers. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · routineHue Bridge v2 routine, schedule or automation is not running
Hue Bridge v2 routine, schedule or automation is not running: trigger, conditions, controller/hub, permissions and action chain should be tested separately. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · shared accessHue Bridge v2 shared users or family members cannot control it
Hue Bridge v2 shared users or family members cannot control it: invitation/account, home membership, role/permission and platform region should be separated. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · wrong readingHue Bridge v2 shows the wrong time, state or sensor reading
Hue Bridge v2 shows the wrong time, state or sensor reading: time zone, placement, calibration, stale cloud state and sensor hardware should be separated. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · setupHue Bridge v2 will not complete setup or pairing
Hue Bridge v2 will not complete setup or pairing: power, reset state, owner account, Bluetooth/local permission and supported home network should be proved. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · MatterHue Bridge v2 will not connect through Matter, HomeKit or another platform
Hue Bridge v2 will not connect through Matter, HomeKit or another platform: controller eligibility, setup code, prior fabric, Thread/Wi-Fi and multi-admin support should be resolved. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · factory resetHue Bridge v2 will not reset or needs to be reset safely
Hue Bridge v2 will not reset or needs to be reset safely: ownership, automations, codes, recordings and physical access consequences must be recorded first. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · Wi-FiHue Bridge v2 will not stay connected to Wi-Fi
Hue Bridge v2 will not stay connected to Wi-Fi: band/security, signal, DHCP, power and cloud state should be isolated. Scoped to BSB002, with the model boundary and safe stop points made explicit.
Open record Philips Hue · voice controlHue dimmer switch v2 does not respond to voice control
Hue dimmer switch v2 does not respond to voice control: microphone/wake, account linking, device name/room and provider service should be separated. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · firmwareHue dimmer switch v2 firmware update is stuck or failed
Hue dimmer switch v2 firmware update is stuck or failed: power, network, storage, hub/controller and provider service should be stable. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · batteryHue dimmer switch v2 has power or battery problems
Hue dimmer switch v2 has power or battery problems: outlet/transformer, contacts, battery temperature/condition and sleep behavior should be isolated. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · offlineHue dimmer switch v2 is offline or unavailable
Hue dimmer switch v2 is offline or unavailable: device power, local radio/LAN, hub/controller and provider cloud should be separated. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · notificationsHue dimmer switch v2 notifications are late, missing or excessive
Hue dimmer switch v2 notifications are late, missing or excessive: event capture, cloud processing, phone permission, Focus/background rules and alert zones are separate layers. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · routineHue dimmer switch v2 routine, schedule or automation is not running
Hue dimmer switch v2 routine, schedule or automation is not running: trigger, conditions, controller/hub, permissions and action chain should be tested separately. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · shared accessHue dimmer switch v2 shared users or family members cannot control it
Hue dimmer switch v2 shared users or family members cannot control it: invitation/account, home membership, role/permission and platform region should be separated. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · wrong readingHue dimmer switch v2 shows the wrong time, state or sensor reading
Hue dimmer switch v2 shows the wrong time, state or sensor reading: time zone, placement, calibration, stale cloud state and sensor hardware should be separated. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · setupHue dimmer switch v2 will not complete setup or pairing
Hue dimmer switch v2 will not complete setup or pairing: power, reset state, owner account, Bluetooth/local permission and supported home network should be proved. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · MatterHue dimmer switch v2 will not connect through Matter, HomeKit or another platform
Hue dimmer switch v2 will not connect through Matter, HomeKit or another platform: controller eligibility, setup code, prior fabric, Thread/Wi-Fi and multi-admin support should be resolved. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · factory resetHue dimmer switch v2 will not reset or needs to be reset safely
Hue dimmer switch v2 will not reset or needs to be reset safely: ownership, automations, codes, recordings and physical access consequences must be recorded first. Scoped to RWL022, with the model boundary and safe stop points made explicit.
Open record Philips Hue · voice controlHue motion sensor does not respond to voice control
Hue motion sensor does not respond to voice control: microphone/wake, account linking, device name/room and provider service should be separated. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · firmwareHue motion sensor firmware update is stuck or failed
Hue motion sensor firmware update is stuck or failed: power, network, storage, hub/controller and provider service should be stable. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · batteryHue motion sensor has power or battery problems
Hue motion sensor has power or battery problems: outlet/transformer, contacts, battery temperature/condition and sleep behavior should be isolated. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · offlineHue motion sensor is offline or unavailable
Hue motion sensor is offline or unavailable: device power, local radio/LAN, hub/controller and provider cloud should be separated. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · motion detectionHue motion sensor misses motion or records too many events
Hue motion sensor misses motion or records too many events: zone geometry, travel direction, sensitivity, lighting, battery sleep and network delay matter. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · notificationsHue motion sensor notifications are late, missing or excessive
Hue motion sensor notifications are late, missing or excessive: event capture, cloud processing, phone permission, Focus/background rules and alert zones are separate layers. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · routineHue motion sensor routine, schedule or automation is not running
Hue motion sensor routine, schedule or automation is not running: trigger, conditions, controller/hub, permissions and action chain should be tested separately. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · shared accessHue motion sensor shared users or family members cannot control it
Hue motion sensor shared users or family members cannot control it: invitation/account, home membership, role/permission and platform region should be separated. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · wrong readingHue motion sensor shows the wrong time, state or sensor reading
Hue motion sensor shows the wrong time, state or sensor reading: time zone, placement, calibration, stale cloud state and sensor hardware should be separated. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · setupHue motion sensor will not complete setup or pairing
Hue motion sensor will not complete setup or pairing: power, reset state, owner account, Bluetooth/local permission and supported home network should be proved. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · MatterHue motion sensor will not connect through Matter, HomeKit or another platform
Hue motion sensor will not connect through Matter, HomeKit or another platform: controller eligibility, setup code, prior fabric, Thread/Wi-Fi and multi-admin support should be resolved. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · factory resetHue motion sensor will not reset or needs to be reset safely
Hue motion sensor will not reset or needs to be reset safely: ownership, automations, codes, recordings and physical access consequences must be recorded first. Scoped to SML001/SML003 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · voice controlHue Play HDMI sync box 8K does not respond to voice control
Hue Play HDMI sync box 8K does not respond to voice control: microphone/wake, account linking, device name/room and provider service should be separated. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · firmwareHue Play HDMI sync box 8K firmware update is stuck or failed
Hue Play HDMI sync box 8K firmware update is stuck or failed: power, network, storage, hub/controller and provider service should be stable. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · batteryHue Play HDMI sync box 8K has power or battery problems
Hue Play HDMI sync box 8K has power or battery problems: outlet/transformer, contacts, battery temperature/condition and sleep behavior should be isolated. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · offlineHue Play HDMI sync box 8K is offline or unavailable
Hue Play HDMI sync box 8K is offline or unavailable: device power, local radio/LAN, hub/controller and provider cloud should be separated. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · notificationsHue Play HDMI sync box 8K notifications are late, missing or excessive
Hue Play HDMI sync box 8K notifications are late, missing or excessive: event capture, cloud processing, phone permission, Focus/background rules and alert zones are separate layers. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · routineHue Play HDMI sync box 8K routine, schedule or automation is not running
Hue Play HDMI sync box 8K routine, schedule or automation is not running: trigger, conditions, controller/hub, permissions and action chain should be tested separately. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · shared accessHue Play HDMI sync box 8K shared users or family members cannot control it
Hue Play HDMI sync box 8K shared users or family members cannot control it: invitation/account, home membership, role/permission and platform region should be separated. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · wrong readingHue Play HDMI sync box 8K shows the wrong time, state or sensor reading
Hue Play HDMI sync box 8K shows the wrong time, state or sensor reading: time zone, placement, calibration, stale cloud state and sensor hardware should be separated. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · setupHue Play HDMI sync box 8K will not complete setup or pairing
Hue Play HDMI sync box 8K will not complete setup or pairing: power, reset state, owner account, Bluetooth/local permission and supported home network should be proved. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · MatterHue Play HDMI sync box 8K will not connect through Matter, HomeKit or another platform
Hue Play HDMI sync box 8K will not connect through Matter, HomeKit or another platform: controller eligibility, setup code, prior fabric, Thread/Wi-Fi and multi-admin support should be resolved. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · factory resetHue Play HDMI sync box 8K will not reset or needs to be reset safely
Hue Play HDMI sync box 8K will not reset or needs to be reset safely: ownership, automations, codes, recordings and physical access consequences must be recorded first. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open record Philips Hue · Wi-FiHue Play HDMI sync box 8K will not stay connected to Wi-Fi
Hue Play HDMI sync box 8K will not stay connected to Wi-Fi: band/security, signal, DHCP, power and cloud state should be isolated. Scoped to 9290034996 and regional variants, with the model boundary and safe stop points made explicit.
Open recordProduct lines
How the 5 Philips Hue families here actually differ
These are not marketing tiers. Each group below behaves differently under diagnosis, which is why a procedure written for one does not transfer to another, and it is the first thing to settle before following any fix.
Hue Bridge v2; the hub every Zigbee accessory reports through, and the only component in a Hue system with its own network connection.
- Hue Bridge v2 BSB002
Hue Bridge Pro; the hub every Zigbee accessory reports through, and the only component in a Hue system with its own network connection.
- Hue Bridge Pro the model number is on the underside of the bridge; the app also reports it under Settings
Hue Play HDMI sync box 8K; an HDMI video device in the chain between your sources and the television, not a light and not a hub.
- Hue Play HDMI sync box 8K 9290034996 and regional variants
Hue dimmer switch v2; a battery-powered Zigbee control with no network connection of its own — it talks only to the Bridge.
- Hue dimmer switch v2 RWL022
Hue motion sensor; a battery-powered Zigbee sensor with no network connection of its own — it talks only to the Bridge.
- Hue motion sensor SML001/SML003 and regional variants
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Philips Hue answers here are scoped to these patterns, and a model outside them is deliberately not claimed rather than covered by a page that guesses.
| Family | Model numbers | Published specs |
|---|---|---|
| Hue Bridge v2 | BSB002 | 6 researched |
| Hue Bridge Pro | the model number is on the underside of the bridge; the app also reports it under Settings | 6 researched |
| Hue Play HDMI sync box 8K | 9290034996 and regional variants | 5 researched |
| Hue dimmer switch v2 | RWL022 | 5 researched |
| Hue motion sensor | SML001/SML003 and regional variants | 5 researched |
Structured depth, not empty permutations
Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.
Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.
See the publication gate