Setting up a Ring Battery Doorbell Plus goes best when you do the dull parts before you touch the app. Charge the pack first, because a half-charged battery can make the doorbell drop out partway through set-up, and Ring's charging article describes taking the quick-release pack out of the bottom and using the USB cable. Check your router at the same time: find out the name and password of the network the doorbell will use and make sure the phone is on that network, with the internet working, Bluetooth on and location allowed.
The checks in more detail
Then open the app, choose to set up a device, pick doorbells and the Battery Doorbell Plus, and scan the QR code on the box or on the back of the doorbell. The app asks you to place the doorbell, joins its temporary network and then asks for your own Wi-Fi details. Type the password slowly, since a single wrong letter is the most common reason for a failed setup.\n\nIf setup stalls, work through Ring's checklist in order. Move the phone close to the doorbell.
Test the signal at the spot where the doorbell will hang before you screw it on, because many setups fail only because the door is too far from the router. If the router merges its bands under one name and the doorbell cannot join, give the 2.4 GHz band its own name for the setup, then join it. Turn off any VPN and any data saver on the phone. Restart the router and try again. If the doorbell's light ring spins without end, reset it by releasing the faceplate with the security screw and pressing the setup button for 20 seconds, then start over.
After a good setup, mount it with the bracket, check the signal in Device Health, name the doorbell for the door it guards, draw the motion zones and set the notification options, then press the button to test. Use the wedge if the view tilts. Keep the box and the QR code label. Update the app first, since an old app can fail at the pairing step. If every attempt fails with a good signal, contact Ring support, naming the step where it stopped.
Differential
Likely causes of “Ring Battery Doorbell Plus will not complete setup or pairing”, and how to tell them apart
- 1
A half-charged battery
What separates it The doorbell drops out mid set-up
How to confirm Charge the pack first
- 2
A wrong Wi-Fi password
What separates it Setup fails at the Wi-Fi step
How to confirm Type it slowly and check the case
- 3
A weak signal at the door
What separates it Set-up stalls
How to confirm Test the signal at the spot before mounting
- 4
Merged bands
What separates it The doorbell cannot join
How to confirm Give 2.4 GHz its own name for setup
- 5
An old app or a VPN
What separates it Pairing fails
How to confirm Update the app and turn off the VPN
Before you touch a setting
Record this first — changing settings destroys the evidence
- The step where setup stops
- The Wi-Fi name and band
- The battery level
- The signal at the door
Try in this order
0 of 6 completedCharge the pack
ReversibleBefore anything.
Note the Wi-Fi details
ReversibleAnd check the phone's network.
Scan the QR code
ReversibleIn the app.
Test the signal at the door
ReversibleBefore mounting.
Mount, name and set zones
ReversibleThen test with a press.
Reset if it spins
ReversibleHold the setup button 20 seconds.
Model-specific
What is true of this model and not of its siblings
- Prepare first
- Charge, check the signal and note the password.
- Bands
- A separate 2.4 GHz name helps.
Stop boundary
When this stops being a self-service repair
- !If every attempt fails with a good signal, contact Ring support naming the step
- !If the light ring spins without end, reset and retry
- !Update the app first
Evidence ledger
Sources behind this answer
Setup checklist and common failures.
What to do when setup fails again and again.
Removing and charging the battery of a Ring doorbell.
The 20-second setup button reset and the power cycle by power source.
Exact questions
Common questions
What should I do before setting up the Battery Doorbell Plus?+
Charge the pack and test the signal at the door.
Why does set-up fail?+
A wrong password, a weak signal or merged bands.
How do I reset it mid-way?+
Hold the setup button for 20 seconds.
Do I need the app updated?+
Yes.