When a Ring Battery Doorbell Plus needs a fresh start, the job has a physical side that wired doorbells do not have, because the battery pack and the faceplate are both part of it. Before anything else, try the lighter cure. Take the quick-release battery out of the bottom of the doorbell, count ten seconds and slide it back in. That clears most stuck lights and many offline states and keeps every setting. If that does not help and you really need the factory state, you have to reach the setup button, which on this model lives on the front under the faceplate.
The checks in more detail
Use the small security screw at the bottom of the doorbell to release the faceplate, lift it off and find the button. Press and hold it for the full time Ring specifies for all its devices, 20 seconds, then let go and wait for the doorbell to restart. The light ring flashes while it works, and when it settles the doorbell is waiting for a new set-up.\n\nThe reset removes the saved Wi-Fi details and the link to your account, so before you start, note anything you would otherwise have to reconstruct:
the names of your motion zones, any schedule, the doorbell's name in the app and the chime settings. After the reset, delete the old doorbell from the device list in the app, charge the battery to a good level, and begin again with the set-up. Two cases deserve a special mention. If you bought the doorbell second-hand and it will not add, it is still tied to someone else's account and the previous owner must remove it, since a reset on your side cannot clear their ownership.
If you are passing it on, remove it from your own account first and then reset it, so the new owner starts clean. Keep the security screw safe, as it is small and easy to lose, and refit the faceplate firmly afterwards, since a loose faceplate lets in rain and loosens the doorbell on its bracket. A battery that will no longer hold a charge is a separate problem that a reset will not cure; replace the pack. If the doorbell does not respond to the long press, make sure you are pressing the right button with the faceplate off, and contact Ring support if it still does not.
Differential
Likely causes of “Ring Battery Doorbell Plus will not reset or needs to be reset safely”, and how to tell them apart
- 1
A stuck light or offline state
What separates it The doorbell does not recover
How to confirm Take the battery out for ten seconds first
- 2
A router change with no network option
What separates it It cannot reconnect
How to confirm Factory reset and set up again
- 3
A second-hand doorbell
What separates it It will not add to your account
How to confirm Ask the previous owner to remove it
- 4
Passing it on
What separates it It must be wiped
How to confirm Remove it from your account, then reset
- 5
A battery that will not hold charge
What separates it Short life after a reset
How to confirm Replace the pack
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the battery trick was tried
- Where the setup button is
- Settings to note before the reset
- Whether the doorbell is second-hand
Try in this order
0 of 6 completedTry the battery trick
ReversibleOut for ten seconds.
Release the faceplate
ReversibleWith the security screw.
Hold the button for 20 seconds
ReversibleThen let go.
Delete the old entry
ReversibleIn the app.
Charge and set it up again
ReversibleFrom the start.
Refit the faceplate firmly
ReversibleAgainst rain.
Model-specific
What is true of this model and not of its siblings
- Faceplate
- Held by a small security screw.
- Battery trick
- Ten seconds out clears most stuck states.
Stop boundary
When this stops being a self-service repair
- !If the doorbell ignores the long press with the faceplate off, contact Ring support
- !If it will not add after a reset, the old owner may still hold it
- !Replace a worn battery pack
Evidence ledger
Sources behind this answer
Exact questions
Common questions
How do I factory reset a Ring Battery Doorbell Plus?+
Release the faceplate and hold the setup button for 20 seconds.
Will the battery trick keep my settings?+
Yes.
Why won't a second-hand doorbell add?+
It is tied to the old owner's account.
Do I need the security screw?+
Yes, to remove the faceplate.