Exact model-family answer directory
Ring Chime Pro troubleshooting
Ring Chime Pro (Chime Pro (2nd Gen) (the model number is on the label beside the plug)): three functions (from Ring); coverage, and a fix for each symptom below.
- Three functions (from Ring)A dual-band 2.4 and 5 GHz Wi-Fi extender for Ring cameras and doorbells, a night light and an indoor chime, all in one plug-in unit that connects through the Ring app.
Ring Chime Pro (2nd Gen) does not respond to voice control
Open record Ring · firmwareRing Chime Pro (2nd Gen) firmware update is stuck or failed
Open record Ring · batteryRing Chime Pro (2nd Gen) has power or battery problems
Open record Ring · offlineRing Chime Pro (2nd Gen) is offline or unavailable
Open record Ring · notificationsRing Chime Pro (2nd Gen) notifications are late, missing or excessive
Open record Ring · routineRing Chime Pro (2nd Gen) routine, schedule or automation is not running
Open record Ring · shared accessRing Chime Pro (2nd Gen) shared users or family members cannot control it
Open record Ring · wrong readingRing Chime Pro (2nd Gen) shows the wrong time, state or sensor reading
Open record Ring · setupRing Chime Pro (2nd Gen) will not complete setup or pairing
Open record Ring · MatterRing Chime Pro (2nd Gen) will not connect through Matter, HomeKit or another platform
Open record Ring · factory resetRing Chime Pro (2nd Gen) will not reset or needs to be reset safely
Open record Ring · Wi-FiRing Chime Pro (2nd Gen) will not stay connected to Wi-Fi
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- Chime Pro (2nd Gen) (the model number is on the label beside the plug)
Published specification
What is true of this model and changes how you fix it
- What it isAn audible chime and a Wi-Fi extender for Ring devices in one plug-in unit. It is not a camera and has no battery, so most camera-shaped troubleshooting does not apply to it — but a fault here presents as a fault on every Ring device that connects through it.
- PowerPlugs into a standard power outlet, with US, CA, UK, EU and ANZ plug adapters depending on destination country. There is no battery, so it has no independent state to preserve across a power cut.
- Wi-Fi802.11 a/b/g/n/ac dual-band at 2.4 GHz and 5 GHz. Ring states a setup requirement of a router operating at both 2.4 GHz and 5 GHz — this device is one of the few in the range that genuinely needs the 5 GHz band present.
- CompatibilityRing states it works with all Ring Video Doorbells and Security Cameras.
- PlacementAs an extender it has to sit between the router and the device that needs help — roughly halfway, in range of both. Plugged in beside the device it is meant to assist, it has the same poor signal that device has and improves nothing.
- CoverageExtends Wi-Fi about 2,000 sq ft, enough for a two- or three-bedroom home or devices placed close together. The app guides you to the best spot during setup.
Where these figures were read. en-uk.ring.com/products/smart-security-chime-pro — box contents confirm "Chime Pro (2nd Generation)" — Tech Specs
Manufacturer support for this product line. Ring Help — Ring support. Official Ring model setup, power, video, notification and subscription support.
Also read for this model. Ring — Chime Pro (2nd Generation) information; Crutchfield — Ring Chime Pro (2nd Generation).
Exact questions
Questions that only have an answer for the Ring Chime Pro (2nd Gen)
Does the Chime Pro need a 5 GHz router?+
Ring states the setup requirement as a router operating at both 2.4 GHz and 5 GHz, and the device itself is 802.11 a/b/g/n/ac dual-band. That makes it one of the few products in the Ring range where a 2.4-GHz-only network is genuinely insufficient — the opposite of the usual smart-home constraint.
Where should the Chime Pro be plugged in?+
Roughly halfway between the router and the device that needs help, in usable range of both. Plugged in next to the camera it is meant to assist, it receives the same weak signal that camera does and has nothing better to relay. This is the most common reason an extender changes nothing.
All my Ring devices went offline at once.+
If they connect through the Chime Pro, check it first. It is an extender as well as a chime, so a fault here takes out everything downstream of it simultaneously — which reads as a catastrophic account or provider failure and is usually one unplugged extender.
Does the Chime Pro work with every Ring device?+
Ring states that it works with all Ring Video Doorbells and Security Cameras. Where a specific device is not chiming, that is a per-device setting in the app rather than a compatibility limit.
Does it keep working in a power cut?+
No. It plugs into a standard outlet and has no battery, so it stops with the power and comes back with it. Anything connecting through it stops too — which is why devices that do have batteries can still appear offline after an outage.