Sony BRAVIA 2 II LED TV troubleshooting

Published specification

What is true of this model and changes how you fix it

• Panel — entry LED LCD
  2025 entry LED LCD with the 4K Processor X1 (NOT the Cognitive Processor XR of the higher models) and no local dimming — the value tier. Blacks are gray in a dark room and backlight uniformity is more visible; that is the limit of the tier, not a defect.
• Smart platform
  Google TV. Update at Settings › System › About › System software update; Chromecast built-in and AirPlay 2 — the same platform as the flagship BRAVIA sets, so the app and cast experience is full even though the panel is entry-level.
• Refresh — native 60Hz, no VRR
  The decisive limit: the BRAVIA 2 II is a native 60 Hz panel (its Motionflow XR 240 figure is interpolation, not a true refresh rate) without HDMI 2.1, 4K 120 Hz or VRR. A request for 120 Hz or VRR is a hardware limitation, not a setting or a fault. It still supports Dolby Vision.
• Google TV
  It runs Google TV, updated at Settings, System, About, System software update, with Chromecast built-in and AirPlay 2. The platform is the same as the flagship BRAVIA sets, so the app and cast experience is full.
• Native 60 Hz, no VRR
  The BRAVIA 2 II is a native 60 hertz panel without HDMI 2.1, 4K 120 hertz or VRR. The Motionflow XR 240 figure is interpolation, not a true refresh rate.
• A hardware limit
  It still supports Dolby Vision.
• Game Mode
  A Game Mode lowers input lag on this TV, which is good for 60 hertz gaming even without VRR.
• Choosing for gaming
  For high-refresh gaming, a Sony or another brand's TV with HDMI 2.1 is the right choice.
• A Google TV for everyday use
  The Bravia 2 II is Sony's value 4K set, with Google TV and a direct-lit LCD panel. It does not have local dimming at the level of the dearer sets, so black areas look gray in a dark room and a darker setting helps.
• HDMI and gaming
  Check which ports support 4K at 120 hertz, since not every port on a set at this price does. A console connected to the wrong port runs at a lower rate, and the manual or the TV's settings show which port is the enhanced one.
• Remote and voice
  The remote's microphone button asks Google Assistant questions and searches apps. If voice does not respond, check the TV is online and the remote is paired, and re-pair it by holding the buttons shown on the screen.

Where these figures were read. electronics.sony.com/tv-video/televisions/all-tvs/p/k65s20m2 (real model K65S20M2) (entry LED, 4K Processor X1, native 60Hz, Google TV)

Manufacturer support for this product line. Sony Support — Television and computer support. Official Sony and BRAVIA manuals, firmware and troubleshooting support.

Also read for this model. Sony Support — Sony support.