Exact model-family answer directory
Sony BRAVIA TV line troubleshooting
Sony BRAVIA TV line (BRAVIA 8, with the other Sony BRAVIA models in the model notes): panel and processor (from Sony's K65XR80 page); HDMI 2.1 features; other connections; sound; size, stand and mounting, and a fix for each symptom below.
Sony BRAVIA TV line (mini LED, OLED and LED models) apps will not open, update or install
Open record Sony · antennaSony BRAVIA TV line (mini LED, OLED and LED models) cannot find antenna channels
Open record Sony · colors wrongSony BRAVIA TV line (mini LED, OLED and LED models) colors look wrong, washed out or tinted
Open record Sony · game modeSony BRAVIA TV line (mini LED, OLED and LED models) game mode, 120 Hz or VRR is not working
Open record Sony · no soundSony BRAVIA TV line (mini LED, OLED and LED models) has picture but no sound
Open record Sony · restartingSony BRAVIA TV line (mini LED, OLED and LED models) keeps restarting or will not stay on
Open record Sony · too darkSony BRAVIA TV line (mini LED, OLED and LED models) picture is too dark or keeps dimming
Open record Sony · remote not workingSony BRAVIA TV line (mini LED, OLED and LED models) remote will not control the TV
Open record Sony · AirPlaySony BRAVIA TV line (mini LED, OLED and LED models) will not AirPlay, Cast or screen mirror
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- BRAVIA 8, with the other Sony BRAVIA models in the model notes; also A90J OLED TV (XR-55/65/83A90J); BRAVIA 5 Mini LED TV (K-55/65/75/85/98XR50); BRAVIA 7 Mini LED TV (K-55/65/75/85XR70); BRAVIA 8 II QD-OLED TV (K-55/65XR80M2); BRAVIA 9 Mini LED TV (K-65/75/85XR90); X85K 4K TV (KD-43/50/55/65/75/85X85K); X900H 4K TV (XBR-55/65/75/85X900H); X95L Mini LED TV (XR-65/75/85X95L)
Published specification
What is true of this model and changes how you fix it
- Panel — WOLED2024 OLED (LG Display WOLED panel), successor to the A80L, with the Cognitive Processor XR. Self-emissive, perfect blacks, no backlight — so a large bright window dimming slightly is the Auto Brightness Limiter, not backlight bloom.
- Smart platformGoogle TV. Update: Settings › System › About › System software update; screen share via Chromecast built-in and AirPlay 2.
- Dolby Vision — yes, including 4K 120 HzSupports Dolby Vision (plus HDR10, HLG, IMAX Enhanced), and does Dolby Vision at 4K 120 Hz for gaming — unlike Samsung, which has no Dolby Vision at all.
- Gaming / HDMI — 2 ports, one shared with eARCTwo HDMI 2.1 ports (HDMI 3 and 4, 4K 120 Hz, VRR, ALLM); HDMI 3 doubles as eARC. Put the console on HDMI 4 if a soundbar is on eARC. 'Perfect for PlayStation 5' features included.
- Panel and processor (from Sony's K65XR80 page)A 120 Hz native panel with the XR Processor and HDR10, HLG and Dolby Vision. Dolby Audio and Dolby Atmos are supported.
- HDMI 2.1 featuresFour HDMI inputs. 4K 120 Hz, eARC, VRR and source-based tone mapping are specified, with VRR on HDMI 3 and 4 only and ALLM on all four. 120 Hz is supported on HDMI 3 and 4, so put a console on one of those.
- Other connectionsTwo USB, one Ethernet, one digital optical audio output, Bluetooth 5.3 (which can send sound to a Bluetooth device at the same time as the TV speaker), and Wi-Fi a/b/g/n/ac/ax including 6 GHz in the US.
- SoundAcoustic Surface Audio+ with two actuators, two tweeters and a subwoofer, front and side positions, and S-Force Front Surround.
- Size, stand and mountingThe 65-inch is 56 7/8 x 32 3/4 x 1 1/2 in and 49.2 lb without the stand (51.2 lb with it). The stand has standard, narrow and soundbar positions (a 49-inch soundbar position). VESA 300 x 300 mm.
- Power and remote438 W rated, 0.5 W standby, with the RMF-TX820U voice remote in the box, plus Sony's PlayStation 5 Auto HDR Tone Mapping.
- Also coveredA90J OLED TV, ports (from RTINGS and TechRadar coverage): Four HDMI ports, two of them built to HDMI 2.1, with eARC and Dolby Vision support.
- Also coveredBRAVIA 5 Mini LED TV, panel (from HomeTheaterHiFi's 65XR50 review): A 65-inch Mini LED VA panel with 3840 x 2160 resolution and 384 dynamic dimming zones.
- Also coveredBRAVIA 5 Mini LED TV, formats and modes: HDR10, HLG and Dolby Vision, an IMAX Enhanced mode, and 95% DCI-P3 coverage. Sony's accurate picture modes are included, so a manual calibration is not needed to get a correct picture.
- Also coveredBRAVIA 5 Mini LED TV, inputs: Four HDMI inputs, one with eARC for a soundbar, and 120 Hz with VRR for gaming.
- Also coveredBRAVIA 5 Mini LED TV, smart features: Google TV over Wi-Fi.
- Also coveredBRAVIA 7 Mini LED TV, ports (from Tom's Guide's review of the K-65XR70): Two HDMI 2.1, two HDMI 2.0 and two USB. Only the 2.1 pair carries 4K at 120 Hz, and Tom's Guide lists the limited number of 2.1 ports and high input lag as the set's weak points.
- Also coveredBRAVIA 8 II QD-OLED TV, HDMI limits (from TechRadar and Tom's Guide): Four HDMI inputs, only two of them HDMI 2.1, and one input is the eARC port. A soundbar on eARC plus a 4K 120 Hz console leaves a single 2.1 port for a second console, which is why some people think the second one is not working when it is on a 2.0 input.
- Also coveredBRAVIA 8 II QD-OLED TV, console behavior: When a connected PS5 turns on, the TV switches to a preset Game mode and turns on automatic HDR tone mapping. It accepts 4K at 120 Hz.
- Also coveredBRAVIA 8 II QD-OLED TV, panel and tuner: QD-OLED, 120 Hz, Dolby Vision, HDR10, HLG, with Dolby Atmos and DTS:X audio support, Google TV and an ATSC 3.0 tuner in the US.
- Also coveredBRAVIA 8 II QD-OLED TV, voice control: A built-in microphone works with Google voice commands, a mic button on the remote, or Alexa speakers.
- Also coveredBRAVIA 8 II QD-OLED TV, sizes: Released April 2025 in 55 and 65 inches. Unlike the original Bravia 8, there is no 77-inch size, and the speaker and stand are the same on both.
- Also coveredBRAVIA 9 Mini LED TV, ports (from Tom's Guide's review of the K-65XR90): Two HDMI 2.1 and two HDMI 2.0 inputs plus two USB. Only the two 2.1 inputs take 4K at 120 Hz, so put the console on one of those.
- Also coveredBRAVIA 9 Mini LED TV, mounting and stand: 300 x 300 mm VESA holes on the rear panel. The included feet can be fitted in four positions: standard or narrow, each with either almost no clearance or about 3 in of extra clearance for a soundbar. One foot has a channel for routing cables.
- Also coveredBRAVIA 9 Mini LED TV, sound and software: 70 W of built-in audio and Google TV. Tom's Guide lists the panel at 120 Hz with Dolby Vision, HDR10 and HLG.
- Also coveredBRAVIA 9 Mini LED TV, viewing: Tom's Guide lists narrow viewing angles as a con, so a dim picture off to the side is a property of this panel.
- Also coveredX85K 4K TV, HDMI (from RTINGS): Four HDMI ports, of which ports 3 and 4 are HDMI 2.1 for 4K at 120 Hz, and one of those also serves as eARC. A receiver on the eARC port therefore uses up one of the two full-bandwidth ports.
- Also coveredX85K 4K TV, other connections: An Ethernet port, two antenna jacks, two USB (one is 3.0), a digital optical output and a headphone jack. The set is about 2.8 in thick.
- Also coveredX900H 4K TV, HDMI (from FlatpanelsHD and RTINGS): Two HDMI 2.1 ports in total, with one doubling as eARC. eARC works on HDMI 3 after the latest firmware update, so an eARC soundbar that will not connect is worth a firmware check first.
- Also coveredX900H 4K TV, sizes: 55, 65, 75 and 85 inches (XBR55X900H to XBR85X900H). Weight depends on size; Sony's specifications page lists 36.4 lb (16.5 kg) without the stand for a smaller one.
- Also coveredX95L Mini LED TV, HDMI limit (from What Hi-Fi? and Inside CI): Four HDMI inputs, two of them 4K 120 Hz. One of those two doubles as the eARC port, so 120 Hz gaming is limited to one HDMI port if a soundbar or receiver uses eARC.
- Also coveredX95L Mini LED TV, other connections: A digital optical audio output, two USB and an Ethernet LAN port.
- Also coveredX95L Mini LED TV, sizes: 65, 75 and 85 inches (XR-65X95L, XR-75X95L, XR-85X95L). The 85-inch weighs 118.6 lb with the stand in its standard position.
Where these figures were read. electronics.sony.com/tv-video/televisions/all-tvs/p/k65xr80 (real model K65XR80) (WOLED, XR, 2×HDMI 2.1, Dolby Vision 4K120)
Manufacturer support for this product line. Sony Support — Television and computer support. Official Sony and BRAVIA manuals, firmware and troubleshooting support.
Also read for this model. Sony — BRAVIA 8 65 inch (K65XR80); RTINGS — Sony A90J OLED review; TechRadar — Sony A90J OLED TV review; HomeTheaterHiFi — Sony BRAVIA 5 65XR50 review; Tom's Guide — Sony Bravia 7 TV review; RTINGS — Sony BRAVIA 7 review; TechRadar — Sony Bravia 8 II review; Tom's Guide — Sony Bravia 8 II review; Tom's Guide — Sony Bravia 9 review; RTINGS — Sony X85K review; FlatpanelsHD — Sony X900H (XH90) review; RTINGS — Sony X900H review; What Hi-Fi? — Sony X95L review; Inside CI — Sony X95L (XR-65X95L) review.
Exact questions
Questions that only have an answer for the Sony BRAVIA TV line (mini LED, OLED and LED models)
Can the Sony BRAVIA 8 do Dolby Vision gaming at 120Hz?+
Yes. The BRAVIA 8 supports Dolby Vision at 4K 120 Hz on its two HDMI 2.1 ports (HDMI 3 and 4), which is something Samsung TVs cannot do at all since they lack Dolby Vision. Put the console on HDMI 3 or 4, enable the source's Dolby Vision gaming output, and use a certified Ultra High Speed cable.