A Ring Battery Doorbell Plus that loses charge quickly, will not charge or shows a low battery has a removable battery pack and a camera that wakes for every motion, so battery life depends on how often the doorbell wakes and how well it connects. Open the Ring app, choose the doorbell, and look at Device Health, which shows the battery level and the Wi-Fi signal. A weak signal makes the doorbell work harder on every event, so a doorbell that shows poor signal drains much faster than one with a good link.
The checks in more detail
Look at the Motion Settings: a motion zone that covers a busy road or a tree that waves in the wind makes the doorbell record hundreds of clips a day, and each one uses charge. Reduce the Motion Frequency, narrow the motion zones and use Smart Alerts so that only people are detected. To charge, remove the battery pack by releasing the catch on the bottom of the doorbell, which for the Plus is a quick release, and charge it with the cable and a standard USB charger, watching the light on the pack.
A pack that is cold from winter weather charges slowly or not at all, so bring it indoors to charge at room temperature. Charge the battery fully, then fit it back until it clicks. If the battery does not fit properly, the doorbell may show as powered off. Check the contacts on the battery and the doorbell for dirt. The Plus shows a battery percentage in the app, and Ring sends an alert when it falls low.
Cold weather lowers capacity noticeably, and live views and two-way talk use a great deal of power, so use them only when needed. A quick-release pack lets you keep a second battery charged and swap them. If a pack that is fully charged drains in a day or two with normal use, the pack may be worn or the Wi-Fi may be marginal; add a Chime Pro to extend the range. Contact Ring with the serial number if the battery will not charge or hold charge, since packs are covered by warranty for a time.
Differential
Likely causes of “Ring Battery Doorbell Plus has power or battery problems”, and how to tell them apart
- 1
A weak Wi-Fi signal
What separates it The battery drains quickly
How to confirm Move the router or add a Chime Pro
- 2
Too much motion activity
What separates it Many events a day
How to confirm Narrow motion zones and use Smart Alerts
- 3
A cold battery
What separates it It will not charge outdoors
How to confirm Charge it indoors at room temperature
- 4
A pack not seated
What separates it The doorbell shows powered off
How to confirm Refit it until it clicks
- 5
A worn pack
What separates it It drains in a day or two
How to confirm Replace it under warranty or buy a new one
Before you touch a setting
Record this first — changing settings destroys the evidence
- When the problem began and what changed
- Any message in the app
- Whether other devices at home work
- The model and serial number
Try in this order
0 of 6 completedOpen Device Health
ReversibleCheck battery and signal.
Reduce motion events
ReversibleZones and Smart Alerts.
Charge the pack indoors
ReversibleAt room temperature.
Fit it firmly
ReversibleUntil it clicks.
Improve the signal
ReversibleChime Pro or router move.
Contact Ring
ReversibleIf it will not hold charge.
Model-specific
What is true of this model and not of its siblings
- Quick-release pack
- It can be charged away from the door.
- Device Health
- It shows battery and signal.
Stop boundary
When this stops being a self-service repair
- !If the steps do not clear it, contact the maker with the model and serial number
- !Check the warranty before a repair
- !Keep the app and the device firmware updated
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why does my Ring battery drain?+
A weak signal or too many events.
Can I charge it outside?+
Cold slows it; charge indoors.
Does live view use power?+
Yes, a lot.
Can I keep a spare?+
Yes, packs are removable.