A Ring Battery Doorbell Plus that does not send alerts, or sends them late, has a chain of settings between the doorbell and your phone, and any link in the chain can fail. Start in the Ring app. Check that the doorbell's Motion Alerts and Ring Alerts are switched on in the device's settings, and that the schedule has not turned them off for the hour you expected. Check the Motion Zones: if the zone does not cover the area, motion is not detected.
The checks in more detail
Check Smart Alerts and the Person detection setting, which may have been set to alert only on people, not on vehicles or animals, so that a car passing does nothing. Then the phone. On iPhone, open Settings, Notifications, Ring, and make sure notifications are allowed, with banners and sounds on, and that Focus modes or Do Not Disturb are not silencing them; on Android, check the app's notification channels and the battery optimization, which can stop the app from waking up.
Turn off any setting that puts the app to sleep. In the Ring app, open the main menu, Settings, App Settings, Notification Settings, and check that alerts are on for this device. If you share the doorbell with others, each person sets their own alerts. A doorbell with a weak Wi-Fi link sends alerts late or not at all, so check Device Health for the signal and the status. Power-saving features on the doorbell, such as Motion Frequency set to long intervals, delay events.
Check that the doorbell has not gone offline. Update the app and the doorbell's firmware. Log out of the app and back in to refresh the notification registration. If you use an Alexa or a Chime, check that the doorbell's Ring Alerts are enabled for the chime. If alerts work for motion but not for the button press, check that Ring Alerts are on, since they are separate. Contact Ring if alerts remain missing with good signal and correct settings.
Differential
Likely causes of “Ring Battery Doorbell Plus notifications are late, missing or excessive”, and how to tell them apart
- 1
Alerts switched off or scheduled off
What separates it No alerts at certain times
How to confirm Turn on motion and ring alerts and check the schedule
- 2
Motion zones that miss the area
What separates it No motion event is recorded
How to confirm Adjust the zones
- 3
Phone notification settings
What separates it The phone shows nothing
How to confirm Allow notifications and check Focus and battery optimization
- 4
A weak Wi-Fi link
What separates it Late or missing alerts
How to confirm Improve the signal
- 5
A stale notification registration
What separates it Alerts stopped after an update
How to confirm Log out and back in
Before you touch a setting
Record this first — changing settings destroys the evidence
- When the problem began and what changed
- Any message in the app
- Whether other devices at home work
- The model and serial number
Try in this order
0 of 6 completedCheck alert settings
ReversibleFor the doorbell.
Check motion zones
ReversibleAnd Smart Alerts.
Check phone notifications
ReversibleAnd Focus modes.
Check Device Health
ReversibleFor signal.
Update app and firmware
ReversibleThen log in again.
Contact Ring
ReversibleIf alerts remain missing.
Model-specific
What is true of this model and not of its siblings
- Alert chain
- The doorbell, the app and the phone all matter.
- Smart Alerts
- They can filter what you see.
Stop boundary
When this stops being a self-service repair
- !If the steps do not clear it, contact the maker with the model and serial number
- !Check the warranty before a repair
- !Keep the app and the device firmware updated
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why does my Ring not alert me?+
Settings, phone limits or a weak signal.
Are motion and button alerts separate?+
Yes.
Does Focus mode block them?+
It can.
Do shared users set their own alerts?+
Yes.