A Chime Pro's automation is limited to what Ring's in-home chime settings offer. In the Ring app you assign each doorbell or camera to the Chime Pro, choose the tone for a doorbell press and for motion, set the volume and set quiet hours so it stays silent at night. Ring's modes article explains that Modes decide what each Ring device does, and a mode that turns off motion alerts also stops motion chimes, so a silent chime can be a Mode rather than a fault. Motion Schedules can also silence events.
The checks in more detail
Alexa routines can add behavior such as turning on a light when a doorbell rings, using the Ring skill, and an Echo can play announcements alongside the chime. If a chime does not play as expected, check the assignment, the tone setting, quiet hours, the mode in force and that the Chime Pro is online. Keep automations simple: one chime tone for the doorbell and another for motion so you can tell events apart by ear. When you rename a device, check the chime assignment still stands. Test after any change.
Change one setting at a time and test it, since two changes at once make a fault hard to trace. A chime that plays twice may be assigned twice, so check that a device appears once in the assignment list. Set quiet hours to end slightly before you wake, so the first delivery of the day is not missed. Check the assignment list after every app update, since an update can reset a chime setting and the first sign is a doorbell that suddenly makes no sound.
A helpful rule is one chime tone for people at the door and another for motion, so you can tell a caller from a passing car without looking at your phone. The most reliable setup is the plainest: assign each doorbell and camera you care about, give the front door a distinct tone, set quiet hours only for the hours you sleep, and leave the mode alone unless you have a reason. When the chime stops behaving, undo the newest change first, since the last thing you changed is the most likely cause. Review the tone list once a year, since a tone you chose long ago may no longer suit the house.
Differential
Likely causes of “Ring Chime Pro routine, schedule or automation is not running”, and how to tell them apart
- 1
The device not assigned
What separates it No chime sounds because the doorbell or camera has not been assigned to the Chime Pro
How to confirm Assign the device to the Chime Pro in the chime settings, so it plays for that device
- 2
Quiet hours
What separates it The chime is silent at night because quiet hours are set for those times
How to confirm Adjust the quiet hours in the chime settings, so they match the times you want silence
- 3
A Mode disabling motion
What separates it There is no chime for motion because a Mode has switched motion alerts off
How to confirm Check the Mode settings for the device, and turn motion on for the mode you use
- 4
A renamed device
What separates it The assignment is lost because a device was renamed after it was assigned
How to confirm Assign the renamed device to the Chime Pro again in the chime settings
- 5
An offline Chime Pro
What separates it Nothing sounds because the Chime Pro is offline and cannot receive events
How to confirm Reconnect the chime to wifi, and check that it shows online in Device Health
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which doorbells and cameras are assigned to the chime
- The tones and the quiet hours that you set
- Which mode is currently in force for the device
- Whether the chime shows online in the app
Try in this order
0 of 7 completedAssign devices
ReversibleAssign devices in the chime settings, choosing each doorbell or camera that you want to hear.
Set tones
ReversibleSet the tones for the doorbell press and for motion, so that you can tell which is which.
Set volume
ReversibleSet the volume and the quiet hours, so the chime is loud enough by day and silent at night.
Check Modes
ReversibleCheck Modes and schedules, since they can turn off motion alerts and so silence the chime.
Check names
ReversibleCheck the names of the devices after any renaming, and assign them to the chime again.
Test each event
ReversibleTest each event by pressing the doorbell and walking past a camera, and listen for the chime.
Keep it simple
ReversibleKeep it simple, with two tones, one for the doorbell and one for motion, so it is easy to tell.
Model-specific
What is true of this model and not of its siblings
- Devices this page covers
- Ring Chime Pro (2nd generation), the plug-in chime, nightlight and wifi extender for Ring doorbells and cameras. Ring writes one help-center article per fault; the notes name where the chime differs from Ring's cameras and alarm.
- Tones
- Separate tones for doorbell and motion.
- Modes
- Modes can silence motion chimes.
- Tools and supplies
- The Ring app on an up-to-date phone, a lamp to test the outlet, a small screwdriver only if an outlet cover needs checking, and a pen and paper for the model and light pattern.
- Repair cost
- Most fixes cost nothing. Figures: a Ring Chime Pro is about $59.99 and acts as a wifi extender, chime and nightlight in one. Check the limited warranty before replacing it.
Stop boundary
When this stops being a self-service repair
- !If it never sounds after reassigning, contact Ring Support
- !If a mode silences it, adjust the mode
- !If it is offline, use the offline steps
Evidence ledger
Sources behind this answer
Chime settings and troubleshooting.
Modes.
Voice commands.
Light patterns, outlet, reset button and Device Health.
The company and its products.
Exact questions
Common questions
Can I set different tones?+
Yes, you can set a different tone for each type of event, such as a doorbell press or motion.
Can a Mode silence the chime?+
Yes, a Mode can silence motion alerts, and so silence the chime for motion events.
Can Alexa add actions?+
Yes, Alexa can add actions, for example announcements on Echo devices when the doorbell rings.