Ring's Chime Pro troubleshooting article says a Chime Pro that has been in service for a while and seems unresponsive should first be checked for a wifi connection and current firmware, both of which you can read in the Ring app under Device Health. The Chime Pro connects to your home wifi and then relays signals to your Ring devices, so if it is offline its doorbell and camera chimes stop and the wifi boost it gives to Ring devices disappears. Reconnect it from the app with Reconnect or Change Network under Device Health.
The checks in more detail
Check that it is plugged into a working outlet, since Ring's guide says to try another outlet when the Chime Pro shows no light pattern, and once a light pattern appears it takes at least thirty seconds before the device enters setup mode. Power cycle it by holding the reset button on its side for ten seconds and releasing it. Restart the router and modem by unplugging them for thirty seconds and test the signal at the outlet with a phone. Ring's offline guide also says to try a 2.4 GHz network instead of 5 GHz and to keep just one router.
If it still will not stay online, factory reset it and set it up again. If the Chime Pro drops when a particular appliance runs, such as a microwave, note the time, since interference from household devices on the 2.4 GHz band is a frequent hidden cause. A Chime Pro that goes offline only in the evening may be competing with other devices on a busy network, so pause a large download to test. Compare the Chime Pro's signal with a Ring device beside it, since the two readings show whether the problem is the outlet or the router.
If the Chime Pro is offline after every router restart, give it a fixed address reservation in the router, since a changing address can break the link even when the signal is strong, and note the change so you can undo it if it does not help. Keep the Chime Pro's original packaging or a photo of its label, since Ring asks for the model and serial number and the label is on the back where it is hard to read once plugged in. Test again after a full day, since a fix that holds for an hour and fails overnight points at a scheduled router event.
Differential
Likely causes of “Ring Chime Pro (2nd Gen) is offline or unavailable”, and how to tell them apart
- 1
A dead or loose outlet
What separates it The chime shows no light pattern because the outlet is dead or the plug is loose
How to confirm Try another outlet, and check the plug is seated firmly in the socket
- 2
A weak wifi signal
What separates it The chime drops from the app because its wifi signal is weak
How to confirm Move it nearer the router, and check the signal strength in Device Health
- 3
Old firmware
What separates it The Chime Pro is unresponsive because it is running old firmware
How to confirm Check the firmware line in Device Health, and let any waiting update finish
- 4
A router change
What separates it The chime went offline right after a change to the router or the wifi
How to confirm Use the Change Network option in the app to join it to the network you use now
- 5
A stuck state
What separates it The Chime Pro is unresponsive because it is stuck in a bad state
How to confirm Hold the reset button on the side for ten seconds, which power cycles the chime
Before you touch a setting
Record this first — changing settings destroys the evidence
- The pattern of lights that the chime shows
- The readings shown in Device Health for the chime
- Which outlet the chime is plugged into
- Any changes made to the router or the wifi
Try in this order
0 of 7 completedCheck Device Health
ReversibleCheck Device Health, where the wifi and firmware information for the chime are shown together.
Try another outlet
ReversibleTry another outlet if there is no light pattern, since a dead outlet is a common cause.
Wait thirty seconds
ReversibleWait at least thirty seconds for setup mode after power is restored, before you try again.
Power cycle
ReversiblePower cycle the chime by holding the reset button for ten seconds, then let it restart.
Restart router and modem
ReversibleRestart the router and the modem by unplugging them for thirty seconds, then wait for them to settle.
Try 2.4 GHz
ReversibleTry the 2.4 GHz band, or move the chime closer to the router, if it keeps dropping.
Factory reset
ReversibleFactory reset the chime as a last resort, and set it up again in the Ring app.
Model-specific
What is true of this model and not of its siblings
- Chime Pro
- Plugs into an outlet and extends wifi to Ring devices.
- Reset
- The reset button is on the side.
- Chime Pro 2 and its Wi-Fi
- The Chime Pro 2 plugs into an outlet and extends the Wi-Fi range for Ring devices as well as playing chimes. If it shows offline, check the outlet, then the router, and move it closer to the router for a test. Offline devices often return after you unplug the Chime for ten seconds.
- Placement
- Place it between the router and the doorbell, not in a corner behind furniture. If the signal is weak, move it a room closer. Reset it by holding the setup button for twenty seconds if it does not return, then set it up again.
Stop boundary
When this stops being a self-service repair
- !If it will not reconnect after a reset, contact Ring Support
- !If the outlet is the problem, use another
- !If it drops every day, check the router and the wifi band that it uses
Evidence ledger
Sources behind this answer
Light patterns, outlet, reset button and Device Health.
Reconnect steps, 2.4 GHz, power and reset.
Chime Pro setup.
Power cycle and factory reset.
The company and its products.
Exact questions
Common questions
How do I power cycle a Chime Pro?+
Hold the reset button on the side for ten seconds, which power cycles the Chime Pro.
Why is there no light?+
If there is no light, try another outlet, since the outlet may be dead or switched off.
How long until setup mode?+
It takes at least thirty seconds after power is restored before it enters setup mode.
Where do I see firmware?+
You can see the firmware version in Device Health, on the firmware line for the chime.
Can it use 5 GHz?+
Try the 2.4 GHz band if it drops on 5 GHz, because 2.4 GHz reaches further.
What if it is unresponsive?+
Check the wifi and the firmware first, since those are the usual causes of an unresponsive chime.
Does it need a subscription?+
No, the Chime Pro does not need a subscription to work as a chime and a wifi extender.
Does the Chime Pro 2 need a subscription?+
No, the chime itself works without one, though recording features on the doorbells that it serves need a Ring Protect plan.
Which wifi bands does the chime use?+
Most current Ring devices support both 2.4 GHz and 5 GHz, so pick the band with the stronger signal where the chime sits.
What does the Device Health tile show for the chime?+
It shows signal strength, network, power and firmware status, which is the first place to look if the chime goes quiet.
What does a Chime Pro do beyond ringing?+
It is a plug in chime that also extends the wifi signal to your Ring devices, which helps those that are far from the router.
Where is the chime's model number?+
It is on the label on the chime, and it helps Ring support identify exactly which model you have.
Does the Chime Pro extend Wi-Fi?+
Yes, for Ring devices.
How do I power cycle it?+
Unplug it for ten seconds.