The Chime Pro updates its own firmware, and Ring's Chime Pro troubleshooting article tells you to check the firmware, described as its internal software, in the Ring app under Device Health if the device has been in service a while and seems unresponsive. Updates happen automatically when the Chime Pro is online, and Ring's firmware guidance for other devices applies: an update can take a few minutes, do not remove power while it runs and only the account owner manages firmware.
The checks in more detail
If the Chime Pro seems stuck on an old version, confirm it is online, restart the router and modem, move it closer to the router for the update and wait. A power cycle by holding the side reset button ten seconds can restart a stalled update. If a shared user sees an old version, ask the owner. Because the Chime Pro extends wifi for other Ring devices, a stalled update can also affect them, so check their signal afterwards. If firmware never changes after a reset and a good connection, contact Ring Support with the model and version. Do not use unofficial firmware, and do not unplug during installation.
Check the firmware version once a month for a quarter, so you know what normal looks like and notice if it stops changing. A Chime Pro that updates while the household streams video may be slow, so try it at a quiet hour. Note the date of each update so support can match it with an outage report. Leave the Chime Pro plugged in for at least an hour after you notice a new version, since some updates continue quietly after the app shows completion and an early unplug can interrupt them.
Firmware fixes for the Chime Pro often improve its connection to Ring devices, so a Ring device that drops more often after a chime update is worth reporting to support. If your Ring devices rely on the Chime Pro for their signal, schedule the check for a time you are home to test them, since a failed update can look like a random offline camera until you connect the two. Give it a quiet network for the update by pausing streaming and large downloads for a few minutes.
Differential
Likely causes of “Ring Chime Pro (2nd Gen) firmware update is stuck or failed”, and how to tell them apart
- 1
A weak connection
What separates it The update stalls because the chime's connection to the router is weak
How to confirm Move the chime nearer the router, and restart the router, so that the update has a steady link
- 2
A stuck state
What separates it There is no update progress because the chime is stuck in a bad state
How to confirm Power cycle the chime by holding the reset button, then let it restart and try again
- 3
Unplugging mid-update
What separates it The update is broken because the chime was unplugged while it was updating
How to confirm Wait a little, and then reset the chime if it does not recover on its own
- 4
A shared user
What separates it You have no control over updates because you are a shared user and not the owner
How to confirm Ask the account owner to check the update, since only the owner manages firmware
- 5
A staged rollout
What separates it No update is offered because Ring releases new firmware to devices in stages
How to confirm Check again later, since the update will reach your chime in due course
Before you touch a setting
Record this first — changing settings destroys the evidence
- The firmware version shown in Device Health
- Whether the chime shows as connected in the app
- Whether you are the owner of the account
- When the chime last updated its firmware
Try in this order
0 of 7 completedCheck Device Health
ReversibleCheck Device Health, where the firmware line shows the version that the chime is running.
Confirm it is online
ReversibleConfirm that the chime is online, and restart the router so the update has a steady connection.
Move it nearer the router
ReversibleMove the chime nearer the router for the update, since a stronger signal helps it complete.
Wait through the update
ReversibleWait through the update and do not unplug the chime, because that can interrupt the install.
Power cycle
ReversiblePower cycle the chime if the update has stalled, by holding the reset button for ten seconds.
Check devices
ReversibleCheck the devices that use the chime, to see that their signal is still good after the update.
Contact Ring
ReversibleContact Ring if it never updates, and tell them the firmware version and what the app shows.
Model-specific
What is true of this model and not of its siblings
- Internal software
- Ring calls firmware the Chime Pro's internal software.
- Rollout
- Updates roll out in stages.
Stop boundary
When this stops being a self-service repair
- !If no update ever arrives after a reset, contact Ring Support
- !If devices drop after an update, check their signal
- !If it is stuck, power cycle the chime and then contact Ring if it does not recover
Evidence ledger
Sources behind this answer
Light patterns, outlet, reset button and Device Health.
Firmware updates.
Reconnect steps, 2.4 GHz, power and reset.
Power cycle and factory reset.
The company and its products.
Exact questions
Common questions
Where is the firmware version?+
The firmware version is shown in Device Health, on the firmware line for the chime.
Does it update itself?+
Yes, it updates itself when it is online, and you do not need to start the update.
Who can manage firmware?+
The account owner manages the firmware, and a shared user cannot start an update.
How do I restart a stalled update?+
Power cycle the chime by holding the reset button, to restart a stalled update.
Can an update affect other devices?+
It can, briefly, since devices that use the chime for signal may drop while it restarts.