The Chime Pro has no battery: it needs constant mains power from an outlet, and that is the first suspect when it shows no light. Ring's article says if the Chime Pro does not seem to connect on first setup or shows no light patterns, move it to another outlet, and after a light pattern appears wait at least thirty seconds before it enters setup mode. Do not use an outlet controlled by a wall switch, a power strip that gets switched off or an outlet behind a tripped GFCI.
The checks in more detail
A chime that resets itself may be on an overloaded circuit or a loose outlet, so test the outlet with a lamp and check that the plug sits firmly. A power cycle, holding the side reset button for ten seconds and releasing, clears a stuck state without losing settings. If the light pattern shows a fault, use Ring's light pattern guide to read it and note it for support. If the Chime Pro works only after replugging, the outlet may have failed or the unit may be faulty, so try a second outlet before contacting Ring.
Ring devices that rely on the Chime Pro for their signal will drop when it loses power, so check it if a doorbell suddenly goes offline. Avoid outlets that are half hidden behind furniture, because a plug pushed in at an angle can lose contact when the furniture moves. A warm outlet or a hot room can shorten the life of a plug-in device, so keep it in a ventilated spot. Choose an outlet on a circuit that is not shared with a large appliance, since brief voltage drops can reset a small device.
Test the outlet with a lamp for a full evening rather than a moment, since some faulty outlets only fail when warm, and plug the Chime Pro back in only after the outlet behaves. A plug-in device draws little power, so if it resets repeatedly the problem is almost always the outlet or the plug fit, not the unit itself, and swapping outlets tells you quickly. Label the outlet you settle on, so the Chime Pro is not unplugged for a vacuum or a lamp.
Differential
Likely causes of “Ring Chime Pro (2nd Gen) has power or battery problems”, and how to tell them apart
- 1
A dead outlet
What separates it The chime shows no light because the outlet is dead
How to confirm Test the outlet with a lamp, and try another outlet if the lamp does not light
- 2
A switched outlet
What separates it The chime loses power because it is plugged into a switched outlet
How to confirm Use a constant outlet, which is not controlled by a wall switch
- 3
A tripped GFCI
What separates it The chime has no power because a GFCI outlet has tripped
How to confirm Reset the GFCI outlet, then check that the chime powers up again
- 4
A loose plug
What separates it The power comes and goes because the plug is loose in the outlet
How to confirm Reseat the plug firmly, so that it makes a proper connection at the outlet
Before you touch a setting
Record this first — changing settings destroys the evidence
- The type of outlet that the chime is plugged into
- Whether the outlet works for a lamp
- When the chime loses power, for example at certain times of day
Try in this order
0 of 7 completedCheck the outlet
ReversibleCheck the outlet by plugging in a lamp, to see whether the outlet itself has power.
Try another outlet
ReversibleTry another outlet, choosing one that is not switched, since a wall switch can cut the power.
Reset the GFCI
ReversibleReset the GFCI outlet if it has tripped, using the reset button on the outlet itself.
Reseat the plug
ReversibleReseat the plug firmly, and check that it does not wobble or slip in the socket.
Hold reset ten seconds
ReversibleHold the reset button for ten seconds to power cycle the chime, then let it restart fully.
Read the light pattern
ReversibleRead the light pattern using Ring's guide, since each pattern tells you what state it is in.
Contact Ring
ReversibleContact Ring if the chime stays dark, and tell them which outlets you have tried.
Model-specific
What is true of this model and not of its siblings
- Power
- Plug-in only, no battery backup.
- Signal
- Ring devices relying on it drop if it loses power.
Stop boundary
When this stops being a self-service repair
- !If it does not power on in any outlet, contact Ring Support
- !If it loses power repeatedly, have the outlet checked
- !If it overheats, unplug it and contact Ring for advice
Evidence ledger
Sources behind this answer
Light patterns, outlet, reset button and Device Health.
Reconnect steps, 2.4 GHz, power and reset.
Chime Pro setup.
Power cycle and factory reset.
The company and its products.
Exact questions
Common questions
Does a Chime Pro have a battery?+
No, the Chime Pro has no battery, and it needs constant mains power from an outlet.
Can a wall switch cut power?+
Yes, a wall switch can cut the power, so avoid a switched outlet for the chime.
How do I power cycle it?+
Hold the reset button on the side for ten seconds, which power cycles the chime.
Does a power cut affect Ring devices?+
Ring devices lose the chime's signal boost if power is cut, and they may drop offline.
What does the light pattern mean?+
The lights show what state the chime is in, and Ring's guide explains each pattern.
Should I cover it?+
No, do not cover it, since it needs space around it to spread its signal and stay cool.
Does the chime work with Alexa?+
Ring devices work with Alexa through the Ring skill, which lets Echo devices announce visitors when the doorbell is pressed.