Ring's reset guidance is the same for a Chime Pro as for other Ring devices: to power cycle a Chime, unplug it for ten seconds or hold the reset button on its side for ten seconds and release, which keeps settings, and to factory reset a Ring Chime, hold the setup button for twenty seconds and release, after which you set it up again in the Ring app. A factory reset erases its wifi connection and chime settings, so it disconnects it from your Ring account settings and the devices assigned to it, but does not affect cloud video.
The checks in more detail
Use a reset if the Chime Pro will not connect, stays offline, will not finish setup or you are giving it away, and remove it from your account first if you are selling it. Before you reset, note the tone, volume and devices assigned so you can restore them, and photograph the label for the model and serial number. After a reset the Chime Pro shows a light pattern;
wait at least thirty seconds for setup mode and then set it up near the router. Reassign your doorbells and cameras to it, and check signal strength for devices that used it as an extender. If it will not reset, contact Ring Support. Write down your tones and quiet hours before resetting, because they are quick to lose and slow to remember. After a reset, wait for the light pattern to settle before starting setup, since starting early fails. Do not reset it during a storm, since a power loss during setup can force another reset.
After the reset assign the front door first and test it, then add other devices one at a time, so that a device that will not join is identified straight away. Ring's advice on other devices applies here too: use the gentlest step that works, power cycle before reset, and reset only if the Chime Pro still will not behave. Keep the reset short and exact; extra pressing beyond twenty seconds does not help and can confuse the light pattern.
Differential
Likely causes of “Ring Chime Pro (2nd Gen) will not reset or needs to be reset safely”, and how to tell them apart
- 1
An offline Chime Pro
What separates it The Chime Pro will not reconnect because it is offline and stuck
How to confirm Power cycle it first by holding the reset button, and do a full reset only if that does not help
- 2
A failed setup
What separates it The chime is stuck in setup because an earlier attempt failed partway through
How to confirm Factory reset the chime, and then set it up again from the beginning near the router
- 3
A new owner
What separates it The old owner's settings remain because the chime has been given to a new owner
How to confirm Remove it from the old account, and then reset it so the new owner can set it up
- 4
A stuck state
What separates it The chime is unresponsive because it is stuck in a bad state
How to confirm Hold the reset button on the side for ten seconds, which power cycles the chime
- 5
Lost chime settings
What separates it The chime plays the wrong tones after a reset because the reset cleared its settings
How to confirm Reassign your devices and choose the tones and the volume again in the chime settings
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which type of reset you have already tried
- Your tone and volume settings, noted before the reset
- Which doorbells and cameras were assigned to the chime
- The pattern of lights that the chime shows after the reset
Try in this order
0 of 7 completedNote your chime settings
ReversibleNote your chime settings first, including the tone, the volume and the devices that are assigned.
Power cycle first
ReversiblePower cycle the chime first, by unplugging it for ten seconds and then plugging it in again.
Hold the setup button
ReversibleHold the setup button for twenty seconds, which starts the factory reset on the chime.
Release
ReversibleRelease the button, and wait for the light that shows that the reset has finished.
Set up again
ReversibleSet the chime up again, near the router, following the prompts in the Ring app.
Reassign devices
ReversibleReassign the devices and the tones, since the reset clears them all from the chime.
Check signal strength
ReversibleCheck the signal strength on the devices that used the chime, to make sure they connect well.
Model-specific
What is true of this model and not of its siblings
- Power cycle
- Keeps settings.
- Factory reset
- Erases wifi and chime settings.
Stop boundary
When this stops being a self-service repair
- !If it resets but will not set up, use the setup steps
- !If the chime is second hand, contact Ring about ownership before you reset it
Evidence ledger
Sources behind this answer
Power cycle and factory reset.
Light patterns, outlet, reset button and Device Health.
Chime Pro setup.
Reconnect steps, 2.4 GHz, power and reset.
The company and its products.
Exact questions
Common questions
How do I factory reset it?+
Hold the setup button for twenty seconds, and wait for the light that shows the reset.
Will devices drop?+
Devices that used the chime for wifi signal may drop offline until it is set up again.
Do I set up again?+
Yes, you set the chime up again after a factory reset, as if it were new.