A Chime Pro does not send phone notifications; it plays the chime through its own speaker when a doorbell is pressed or a camera detects motion. If the chime is silent while the phone rings, check the chime settings under Devices, the Chime Pro, and confirm the doorbell or camera is assigned to it and the tone and volume are set; Ring's in-home chime guide covers configuring these. Check the Chime Pro is online, since an offline chime is silent.
The checks in more detail
Ring's alert settings for each doorbell or camera decide whether the event happens at all, so if there is no phone alert either, follow the notification steps for the device: alerts on, Focus off and the app up to date. Check the volume level, a mute setting or a scheduled quiet time, and that the Chime Pro is plugged into constant power. If the chime plays late, the signal from the doorbell or the Chime Pro's own signal may be weak. A separate feature is Alexa announcements, which play on Echo devices and are managed in Ring's Alexa settings.
Test by pressing the doorbell and listening at the chime. Reset the chime and reassign the doorbell if it still does not sound. Ask someone to press the doorbell while you stand near the chime, since listening from the next room can make a quiet chime look silent. A chime that sounds for the doorbell but not for motion has motion assigned to a different device, so check each event separately. Try a different tone if the chime is hard to hear, since some tones carry better in noisy houses.
Record a short video of yourself pressing the doorbell with the chime in frame, since the recording shows support whether the sound is missing, quiet or late, which changes the fix. If a chime tone is too quiet at night, check whether volume and quiet hours are set separately, since each can override the other and produce a chime that is fine by day and silent by night. Make one change at a time to the chime settings and test each, since several changes hide which one worked.
Differential
Likely causes of “Ring Chime Pro (2nd Gen) notifications are late, missing or excessive”, and how to tell them apart
- 1
The chime not assigned
What separates it The doorbell rings only your phone because the device has not been assigned to the Chime Pro
How to confirm Assign the doorbell or camera to the Chime Pro in the chime settings, so that it plays the chime
- 2
A muted or low volume
What separates it The chime is silent because its volume is muted or set very low
How to confirm Raise the volume in the chime settings, and check the tone is one that you can hear
- 3
An offline Chime Pro
What separates it The chime makes no sound because it is offline
How to confirm Reconnect the chime to wifi, and check that it shows online in Device Health
- 4
A schedule or quiet time
What separates it The chime is silent at some hours because a schedule or quiet time is set
How to confirm Check the quiet time and schedule settings for the chime, and change them as you wish
- 5
A weak signal
What separates it The chime sounds late because its signal is weak
How to confirm Move the Chime Pro to a place with a stronger signal, closer to the router
Before you touch a setting
Record this first — changing settings destroys the evidence
- The volume and the tone chosen for the chime
- Whether the alerts on your phone are working
Try in this order
0 of 7 completedCheck the chime is online
ReversibleCheck the chime is online in Device Health, since an offline chime cannot play any sound.
Assign the device
ReversibleAssign the doorbell or camera to the chime in the chime settings, so it plays for that device.
Raise the volume
ReversibleRaise the volume and check the tone, since a low volume can make the chime seem silent.
Check quiet times
ReversibleCheck the quiet times and the schedules, which can silence the chime at certain hours.
Test with a doorbell press
ReversibleTest with a doorbell press, and listen to see whether the chime sounds straight away.
Improve the signal
ReversibleImprove the signal by moving the chime nearer the router, or to a more open outlet.
Reset and reassign
ReversibleReset the chime and assign the devices again, if it is still silent after the earlier steps.
Model-specific
What is true of this model and not of its siblings
- Chime
- Plays doorbell and motion sounds.
- Alexa
- Announcements on Echo are separate.
Stop boundary
When this stops being a self-service repair
- !If phone alerts also fail, use the notification steps
- !If the chime sounds late, improve the signal at the chime by moving it
Evidence ledger
Sources behind this answer
Chime settings and troubleshooting.
Alerts, Focus mode and reinstalling the app.
Reconnect steps, 2.4 GHz, power and reset.
Light patterns, outlet, reset button and Device Health.
The company and its products.
Exact questions
Common questions
Does a Chime Pro send phone alerts?+
No, the chime does not send phone alerts, and it plays a chime through its own speaker.
Why is it silent?+
The usual reasons are that the device is not assigned, that it is muted, or that it is offline.
Where do I assign devices?+
You assign devices in the chime settings, inside the Ring app for the chime.
Can there be quiet times?+
Yes, you can set quiet times, so the chime stays silent at hours that you choose.
What about Alexa announcements?+
Alexa announcements are managed separately, in the Alexa app and in Ring's Alexa settings.
Can a weak signal delay it?+
Yes, a weak signal can delay the chime, so keep it close enough to the router.