Ring's Chime Pro setup articles cover the second generation in the Ring app. Plug the Chime Pro into an outlet near your router, open the Ring app and choose to set up a new device, then follow the prompts to connect it to your wifi network, choosing your network and entering the password. If it does not seem to connect or shows no light pattern, move it to another outlet, and once a light pattern appears expect at least thirty seconds before it enters setup mode.
The checks in more detail
After setup, add your Ring devices to the chime so it plays their alerts, and choose the chime tone and volume; Ring's in-home chime guide covers configuring and troubleshooting these settings. If the app cannot find the Chime Pro, keep the phone close, turn on Bluetooth and location permissions and update the Ring app. A Chime Pro that will not complete setup can be reset by holding the side reset button for ten seconds. Community reports describe the Chime Pro finding a doorbell but failing to move it to its network; Change Network on the doorbell fixes that.
Use 2.4 GHz if 5 GHz fails. If setup still fails, contact Ring Support with the light pattern and app message. Keep the phone on the same wifi band you are setting the Chime Pro up on, since a phone on 5 GHz and a chime on 2.4 GHz can confuse the setup. If the app finds it but setup stalls, unplug the Chime Pro, plug it back in and wait for the light pattern before retrying. Have your wifi password written down before you start, since typing it from memory is a frequent cause of failed setup.
Complete setup in one sitting without switching apps or letting the phone sleep, since a phone that locks during setup drops the connection and forces you to start again from the reset step. Once setup completes, give the Chime Pro ten minutes to settle before moving it, since moving it mid-update is a common way to trigger a needless reset. Set it up during the day when you are not rushed, since interrupted setup is the most common cause of repeat attempts.
Differential
Likely causes of “Ring Chime Pro (2nd Gen) will not complete setup or pairing”, and how to tell them apart
- 1
Too far from the router
What separates it Setup fails because the chime is too far from the router
How to confirm Set the chime up near the router, then move it to its final place afterwards
- 2
No light pattern
What separates it Setup never starts because the chime shows no light pattern
How to confirm Try another outlet, and check that the outlet has power
- 3
Missing permissions
What separates it The app cannot find the chime because the phone's permissions are off
How to confirm Enable Bluetooth and location for the Ring app, then try the setup again
- 4
A doorbell not joining
What separates it The Chime Pro sees a doorbell but will not connect it, because the doorbell holds an old network
How to confirm Use Change Network on the doorbell, so that it joins the chime's network
- 5
A 5 GHz issue
What separates it The setup keeps failing because the 5 GHz band gives trouble at the chime's position
How to confirm Try the 2.4 GHz band, which reaches further and connects more reliably
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact error message that the app shows
- Which wifi band the setup is using
- The versions of the Ring app and the phone software
Try in this order
0 of 7 completedPlug it in near the router
ReversiblePlug the chime into an open outlet near the router, so that the setup has a strong signal.
Start setup in the app
ReversibleStart the setup in the app by choosing to set up a new device, then follow the prompts.
Wait thirty seconds
ReversibleWait at least thirty seconds for setup mode, before you try to connect from the app.
Choose your wifi
ReversibleChoose your wifi network in the app, and enter the password carefully when it asks you.
Add your devices
ReversibleAdd your devices to the chime, so that it can sound when someone presses the doorbell.
Set tone and volume
ReversibleSet the tone and the volume in the app, so that the chime sounds the way you want.
Reset if stuck
ReversibleReset the chime by holding the button for ten seconds, if the setup gets stuck partway.
Model-specific
What is true of this model and not of its siblings
- Generations
- Ring has first and second generation Chime Pro setups.
- Devices
- Add each doorbell or camera to the chime.
Stop boundary
When this stops being a self-service repair
- !If setup fails after a reset, contact Ring Support
- !If a doorbell will not join, reset the doorbell
- !If the app cannot find it, update and retry
Evidence ledger
Sources behind this answer
Setup in the Ring app.
Chime Pro setup.
Chime settings and troubleshooting.
Light patterns, outlet, reset button and Device Health.
The company and its products.
Exact questions
Common questions
How do I set up a Chime Pro?+
Plug it in, open the Ring app, choose a new device, and follow the prompts that appear.
Where do I choose a tone?+
You can choose a tone in the chime settings, within the Ring app for the device.
Which wifi should I use?+
Use 2.4 GHz if 5 GHz fails, because it reaches further and connects more reliably.
What if it finds the doorbell but will not connect it?+
Use Change Network on the doorbell, so that it joins the network that the chime provides.
Do I need permissions?+
Yes, the app needs Bluetooth and location permissions to find the chime during setup.