On the Ring Chime Pro (2nd Gen), only the account owner can open the Chime Pro's settings, so a household member who sees nothing in the app has not been set up as a Shared User. The owner adds them in the Ring app: menu, Settings, User Permissions, Invite User, then Family, friend or employee. Each person then sets their own App Alert Tones on their own phone to hear the chime. Ring community threads show that Shared Users cannot change Chime Pro settings such as snoozing, so keep those with the owner.
Differential
Likely causes of “Ring Chime Pro shared users or family members cannot control it”, and how to tell them apart
- 1
The person was never invited
What separates it They cannot see the Chime Pro at all
How to confirm Invite them as a Shared User from User Permissions in the Ring app
- 2
Settings stay with the owner
What separates it A Shared User cannot change or snooze Chime Pro settings
How to confirm Make those changes from the owner's account
- 3
Alert tones are off on their phone
What separates it They hear nothing from the doorbell
How to confirm Have them turn on App Alert Tones for the doorbell in their own Ring app
- 4
They accepted on the wrong account
What separates it The invite shows as pending
How to confirm Resend the invite to the email they use for Ring
- 5
A different location
What separates it The Chime Pro is in a location they have no access to
How to confirm Share the location that contains the Chime Pro
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which person is missing access and the email they use for Ring
- Whether the invite shows as pending
- Which location the Chime Pro sits in
Try in this order
0 of 5 completedOpen User Permissions
ReversibleIn the Ring app tap the menu, Settings, then User Permissions.
Invite the person
ReversibleTap Invite User and choose Family, friend or employee, then send it to their Ring email.
They accept the invite
ReversibleThey accept it from their email and sign in to Ring.
Set alert tones
ReversibleOn their phone they set App Alert Tones for the doorbell.
Keep settings with the owner
ReversibleMake Chime Pro changes, such as sounds and snooze, from the owner's account.
Model-specific
What is true of this model and not of its siblings
- Who can edit
- The account owner only
Stop boundary
When this stops being a self-service repair
- !If an accepted Shared User still cannot hear alerts, contact Ring support
Evidence ledger
Sources behind this answer
Permission levels.
Chime settings and troubleshooting.
Reconnect steps, 2.4 GHz, power and reset.
Light patterns, outlet, reset button and Device Health.
The company and its products.
Invite steps and permission levels.
Exact questions
Common questions
Can a Shared User change Chime Pro settings?+
Ring community threads show they cannot. Chime Pro settings stay with the owner.
How do I add a Shared User on Ring?+
In the Ring app tap the menu, Settings, User Permissions, Invite User, then choose Family, friend or employee.
How does a Shared User hear the chime?+
They set App Alert Tones on their own phone, since the Chime Pro's settings are the owner's.