The Chime Pro is both a chime and a wifi extender for Ring devices, so its own connection matters twice. To connect it to home wifi, open the Ring app on the main dashboard and follow the in-app prompts to complete setup; Ring says the Chime Pro should be within range of your router during setup. If nothing lights, try another outlet, and once a light pattern appears wait at least thirty seconds for setup mode. Place it midway between the router and the Ring devices you want to help, in an open outlet, not behind furniture or inside a cabinet,
The checks in more detail
because the point of the Chime Pro is to shorten the distance between a weak device and a strong signal. Under Device Health the signal strength shows how well it hears the router, and Ring's motion and video guides recommend adding a Chime Pro when a doorbell or camera has a weak signal. Try a 2.4 GHz network if 5 GHz drops, keep only one router and restart the router and modem for thirty seconds. If a Ring device does not join the Chime Pro network, use Change Network on the device to move it and give it a minute.
After changes, check each device's signal strength again. Test the position with a phone at the outlet first: if a speed test there is poor, the Chime Pro will be too, and a different outlet will do more than any setting. Place it away from other electronics that produce noise, such as a microwave or cordless phone base, since they can reduce the extender's range. If two Chime Pros are in use, give each a different job, one for the front door and one for the back, so their coverage does not overlap.
Walk the route between the router and the Chime Pro with a phone and note where the signal drops, since a single thick wall can be the whole problem and moving the outlet by one room can solve it. If a distant Ring camera still struggles after the Chime Pro is placed well, the camera may need a second extender or a mesh node, since one Chime Pro only covers a limited area. Compare readings before and after moving it, and keep the placement that gives the better number for the device you care about most.
Differential
Likely causes of “Ring Chime Pro (2nd Gen) will not stay connected to Wi-Fi”, and how to tell them apart
- 1
Poor placement
What separates it The Ring signal is weak because the Chime Pro is placed too far from the devices it serves
How to confirm Move it about midway between the router and the Ring device, so it can hear and reach both
- 2
A hidden outlet
What separates it The signal is low because the chime sits in a hidden outlet behind furniture
How to confirm Use an open outlet where the chime is not blocked, so its signal can spread properly
- 3
A router problem
What separates it The chime cannot connect because of a problem with the router
How to confirm Restart the router and the modem, and wait for them to settle before you try again
- 4
A stale device link
What separates it A device stays on the old network because its link to the chime has gone stale
How to confirm Use the Change Network option on the device, so that it joins the chime's network
- 5
A 5 GHz drop
What separates it The chime disconnects because the 5 GHz band drops out at its position
How to confirm Try the 2.4 GHz band, which reaches further and holds a connection more steadily
Before you touch a setting
Record this first — changing settings destroys the evidence
- Signal strength on the Chime Pro
- Signal strength on the Ring device
- Which outlet the chime is plugged into, and where it is
- Which wifi band the router offers the chime
Try in this order
0 of 7 completedFollow the in-app setup
ReversibleFollow the in app setup near the router, so that the chime can join your wifi without trouble.
Wait thirty seconds
ReversibleWait thirty seconds after plugging it in, since the chime needs that long to enter setup mode.
Place it midway
ReversiblePlace it midway between the router and the device, in an open outlet with nothing in front of it.
Check signal strength
ReversibleCheck the signal strength in Device Health, where a low reading points to a weak link.
Change Network on the device
ReversibleUse Change Network on the device if it stays on the old network after the chime is set up.
Try 2.4 GHz
ReversibleTry the 2.4 GHz band if the chime drops, since it reaches further through walls.
Restart router and modem
ReversibleRestart the router and the modem for thirty seconds, then wait for their lights to settle.
Model-specific
What is true of this model and not of its siblings
- Extender
- Boosts Ring devices, not other wifi devices.
- Placement
- Best midway between router and device.
Stop boundary
When this stops being a self-service repair
- !If setup fails, contact Ring Support and tell them the steps you tried and the band used
- !If devices will not move to the Chime Pro, reset them
- !If the router is at fault, contact the provider
Evidence ledger
Sources behind this answer
Light patterns, outlet, reset button and Device Health.
Chime Pro setup.
Reconnect steps, 2.4 GHz, power and reset.
Signal strength and Chime Pro.
The company and its products.
Exact questions
Common questions
What does a Chime Pro do for wifi?+
A Chime Pro extends the wifi signal to your Ring devices, as well as sounding the chime.
Where should I place it?+
Place it midway between the router and the device, so it can reach both of them.
Can it sit behind furniture?+
Avoid putting it behind furniture, since that blocks the signal and can make it drop.
How do I move a device to it?+
Use the Change Network option on the device, which moves it to the chime's network.
Does it need a switched outlet?+
No, it needs a constant outlet, so a switched outlet can cut its power.
Does it help a distant doorbell?+
Often yes, since a Chime Pro can boost the signal to a doorbell that is far from the router.
What are Modes and do they affect the chime?+
Modes are the Disarmed, Home and Away settings, and they control what each Ring device does, including when alerts happen.
Who can update the chime's firmware?+
Only the account owner can start an update, so shared users will not see that option in their own app.