The Chime Pro follows the Ring account's location and your phone for time, so wrong-looking times come from the location address or the phone's time setting, not from the chime. Ring says you cannot change the time zone manually and the app shows event times in your current local time when you travel. Quiet hours on a chime follow the location's time zone, so a chime that goes quiet at the wrong hour usually means the location or phone time is wrong.
The checks in more detail
Check the address in your account and set the phone's time to automatic. For wrong status, the Chime Pro can show offline in the app when it is actually plugged in but has lost wifi, or online when it is not connected to power because the app shows its last known state briefly. Refresh the dashboard and check Device Health, where the wifi and firmware readings show the truth. If the status disagrees with what you hear, power cycle the Chime Pro with a ten-second reset hold and check again.
After a power cut the Chime Pro takes a few minutes to reconnect and the app may show stale status until it does. Contact Ring Support with a screenshot showing the time and status. Photograph the app next to a clock, since the pair shows immediately whether the time or the status is out. If the status flips, treat it as a wifi problem and follow the offline steps. Compare with another Ring device's time, since a difference shows the chime, not the account, is at fault.
If the time is wrong only in notifications and not in the app, the phone's notification service is delayed, which points at the phone rather than at the Chime Pro or the Ring account. If you travel, the app and your phone will show local time, so an event that looks hours off may simply be correct in the place you are now. Note the time zone name shown in your phone settings when you report a time problem to support.
Differential
Likely causes of “Ring Chime Pro (2nd Gen) shows the wrong time, state or sensor reading”, and how to tell them apart
- 1
The location address that is set for the account
What separates it The quiet hours run at the wrong time because the location address sets the wrong time zone
How to confirm Check the location address for the account, since the time zone follows the location
- 2
The phone time setting
What separates it The times are wrong on the phone because its own time setting is not correct
How to confirm Set the phone to update its time automatically, and check that the time zone is right
- 3
A stale status
What separates it The app shows the chime offline even though it is plugged in because the status is stale
How to confirm Refresh Device Health, which shows the latest state of the chime
- 4
A recent power cut
What separates it The chime was offline for several minutes because of a recent power cut
How to confirm Wait a few minutes for the chime and the router to restart and reconnect to the network
- 5
A lost wifi link
What separates it The chime is truly offline because it has lost its wifi link
How to confirm Reconnect the chime to wifi, using the Change Network option in the app
Before you touch a setting
Record this first — changing settings destroys the evidence
- The time shown in the app compared with the real time
- The location address that is set for the account
- The reading shown in Device Health for the chime
Try in this order
0 of 6 completedCheck the location address
ReversibleCheck the location address in the app, since it is the source of the time zone for the chime.
Set phone time automatically
ReversibleSet the phone to update its time automatically, and check that its time zone is correct.
Refresh Device Health
ReversibleRefresh Device Health, so that the status you see is the latest one for the chime.
Wait after a power cut
ReversibleWait a few minutes after a power cut, since the chime needs time to reconnect to wifi.
Check quiet hours
ReversibleCheck the quiet hours against your local time, to see whether they match what you intended.
Contact Ring
ReversibleContact Ring with a screenshot, showing the time or the status that looks wrong in the app.
Model-specific
What is true of this model and not of its siblings
- Location
- Time zone follows the location address.
- Status
- The app may show stale status briefly.
- What the Chime Pro 2 does with time
- The Chime Pro 2 plays tones for Ring devices and extends their Wi-Fi range, and it takes the time from the Ring cloud, so a clock or status that looks wrong in the app is almost always a time zone or network matter. Open the Ring app, choose the Chime, then Device Settings and check the time zone and the address of the location.
- Status that sticks
- If the app shows the chime as offline while it is plugged in, check that the night light ring is pulsing blue and that the router has not changed its password. Restart the chime by unplugging it for a few seconds. Do not move it to an outlet that is switched off at night.
- Where the time comes from
- The Chime Pro 2 takes its time zone from the Ring location's address, so a wrong time on its schedules means the address or the phone settings are wrong. Re-verify the address in the Ring app and set the phone to automatic time.
- Quiet hours
- Chime schedules, such as quiet hours, follow the zone, so they may switch at the wrong time until you fix it. After the correction, test a quiet hour by setting one a few minutes ahead and watching the chime stay silent.
Stop boundary
When this stops being a self-service repair
- !If status stays wrong after a power cycle, contact Ring Support
- !If times stay wrong after fixing the address, contact Ring
- !If it is truly offline, use the offline steps
Evidence ledger
Sources behind this answer
Light patterns, outlet, reset button and Device Health.
Reconnect steps, 2.4 GHz, power and reset.
Chime settings and troubleshooting.
App overview.
The company and its products.
Exact questions
Common questions
Can I change the time zone?+
No, you cannot change the time zone directly, and you can change it only through the location.
Why are quiet hours wrong?+
The quiet hours use the location's time, so a wrong location shifts them to the wrong hours.
Why does it show offline?+
It shows offline when it has lost its wifi link, or when the status in the app is stale.
Does travel change event times?+
Yes, when you travel, event times show in your local time, so they can differ from home.
Does the Chime Pro 2 have its own clock?+
It uses the time from the Ring service, so it needs a connection.
Why do my chime quiet hours fire at the wrong time?+
The saved address or the phone's zone is wrong.
Can I set the chime's clock?+
No.