Exact model-family answer directory
LG electric or gas dryer troubleshooting
LG electric or gas dryer (DLEX6500*): size (from LG's spec sheet); 23 programs; controls; steam, and a fix for each symptom below.
- Size (from LG's spec sheet)7.4 cu ft, 27 in wide, 39 in high and 29.8 in deep.
- 23 programsNormal, AI Dry, Bedding, Delicates, Towels, Quick Dry, Timed Dry, Power Dry, Perm. Press, SteamFresh, Heavy Duty, Air Dry, Steam Sanitary, Super Dry, Active Wear, Denim/Jeans, Blanket Refresh, Low Temp Dry, Overnight Dry, Easy Ironing, Small Load, Large Load Dry and X Large Load Dry.
LG electric or gas dryer has no power or a blank display
Open record LG · drum not turningLG electric or gas dryer heats or runs but the drum does not tumble
Open record LG · wrinkledLG electric or gas dryer leaves clothes wrinkled or tangled
Open record LG · squealingLG electric or gas dryer makes squealing, thumping, scraping or rattling noises
Open record LG · not heatingLG electric or gas dryer runs but does not heat
Open record LG · sensor dryLG electric or gas dryer sensor cycle ends too early or runs too long
Open record LG · vent codeLG electric or gas dryer shows a vent, airflow or blockage warning
Open record LG · burning smellLG electric or gas dryer smells hot, scorched or like burning
Open record LG · stopsLG electric or gas dryer stops before the cycle is finished
Open record LG · takes too longLG electric or gas dryer takes too long to dry clothes
Open record LG · Wi-FiLG electric or gas dryer will not connect to Wi-Fi or the manufacturer's app
Open record LG · won't startLG electric or gas dryer will not start
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- DLEX6500*; also DLEX5500 electric dryer (DLEX5500*); DLGX6501 gas dryer (DLGX6501*); DLHC1455 compact heat-pump dryer (DLHC1455*); WashTower WKEX200H dryer section (WKEX200H*); DLEX4500 electric dryer (DLEX4500*)
Published specification
What is true of this model and changes how you fix it
- Hardware — LG product page7.4 cu ft, AI Sensor Dry, TurboSteam, Wi-Fi/ThinQ — LG's top-tier electric front-load dryer.
- Fuel — ELECTRIC (vented)ELECTRIC vented dryer (DLEX prefix) on 240V. No heat with the drum still turning is often a half-tripped double breaker — reset both halves before suspecting the element or thermal fuse. The exhaust vent must be clear.
- VentingA clogged lint screen or blocked exhaust duct is the top cause of long drying and overheating — clean the screen every load and the duct regularly.
- FeaturesTurboSteam, Sensor Dry, and ThinQ Wi-Fi. Sensor Dry ends the cycle when the load reads dry, so times vary; clean the sensor bars if it ends early.
- ControlsAn LCD display with touch buttons and a Dial-A-Cycle knob, with a Sensor Dry system.
- SteamTurboSteam, which needs a water connection for the steam programs. AI Fabric Sensor pairs with a matching washer.
- Also coveredDLEX5500 electric dryer, twenty-three cycles: Including Normal, AI Dry, Bedding, Delicates and Towels, with five temperature settings (High to Ultra Low) and five dryness levels (Very Dry to Damp Dry).
- Also coveredDLEX5500 electric dryer, turboSteam: SteamSanitary and SteamFresh cycles, with a variable heater for temperature control.
- Also coveredDLEX5500 electric dryer, vent limits: 4 in rigid, semi-rigid or flexible metal duct: 65 ft with no elbows, 28 ft with four.
- Also coveredDLEX5500 electric dryer, lint filter: Lift it straight up to remove it. The manual says not to run the dryer without it.
- Also coveredDLGX6501 gas dryer, cycles: 23 dry cycles and 11 options, with a Dial-A-Cycle knob and LCD display.
- Also coveredDLGX6501 gas dryer, steam: TurboSteam with Steam Fresh and Steam Sanitary cycles, AI Sensor Dry, a reversible door and it is stackable.
- Also coveredDLGX6501 gas dryer, venting: A vented dryer, so a clogged duct is the first thing to rule out when drying takes several cycles.
- Also coveredDLHC1455 compact heat-pump dryer, cycles: 14 cycles and 12 options, including Normal, Heavy Duty, Bulky/Large, Small Load, Towels, Sportswear, Antibacterial, Delicates, Wool and Perm. Press.
- Also coveredDLHC1455 compact heat-pump dryer, ventless design: A dual inverter heat pump with an Auto Cleaning Condenser and no duct, which is why it needs no wall opening.
- Also coveredDLHC1455 compact heat-pump dryer, other: Sensor Dry system, Wrinkle Care, a NeveRust stainless steel drum and ThinQ Wi-Fi.
- Also coveredWashTower WKEX200H dryer section, drying technology: AI Sensor Dry and TurboSteam, with AI Fabric Sensor picking wash and dry settings.
- Also coveredWashTower WKEX200H dryer section, washer side: Six wash cycles (Normal, Bedding, Delicates, Heavy Duty, Speed Wash and Downloaded), with TurboWash 360 finishing some washes in under 30 minutes.
- Also coveredDLEX4500 electric dryer, plug and outlet (from the owner's manual): An electric model that connects to a 4-hole outlet.
- Also coveredDLEX4500 electric dryer, dual sensor drying: Sensor Dry compares the moisture in the clothes and in the air and adjusts the time, so the remaining-time figure changes during the cycle. Dry levels run from Damp Dry to Extra Dry.
- Also coveredDLEX4500 electric dryer, steam models: On steam versions the manual describes Steam Fresh and Reduce Static jets. The manual marks these as steam-model features.
- Also coveredDLEX4500 electric dryer, venting: 4 in diameter metal duct, rigid, semi-rigid or flexible, with long runs and multiple elbows to be avoided.
- Also coveredDLEX4500 electric dryer, codes in the manual: tE1 through tE7 for temperature-sensor failures and PS for a power-connection problem.
- Also coveredDLEX4500 electric dryer, connected features: ThinQ remote start and cycle downloads, and Smart Diagnosis.
Where these figures were read. lg.com/us/washers-dryers/lg-dlex6500b-front-load-electric-dryer (LG DLEX6500B product page)
Manufacturer support for this product line. LG Support — Home appliance support. Official LG model manuals, error-code help, ThinQ diagnostics and repair entry point.
Also read for this model. LG — DLEX6500 / DLGX6501 spec sheet; LG — DLEX5500 owner's manual (Manuals+ copy); LG USA — 4.2 cu.ft. Compact Front Load Dryer DLHC1455W; LG USA — 4.5 cu. ft./7.4 cu. ft. LG WashTower WKEX200HBA; LG — DLEX4500 Series owner's manual (ManualsLib copy).
Exact questions
Questions that only have an answer for the LG electric or gas dryer
My LG DLEX6500 spins but has no heat.+
On an electric LG dryer this is very often a half-tripped 240V breaker — the drum runs on 120V but there is no heat. Fully cycle the dryer's double breaker off and on. If heat is still absent, the heating element or thermal fuse is next (a service check), not the vent — a blocked vent causes slow drying, not zero heat, though you should clean the lint screen and duct anyway since a blocked vent can blow the thermal fuse.