Exact model-family answer directory
PlayStation 4 troubleshooting
PlayStation 4 (CUH-2000 and CUH-7000 series): PS4 Slim (from the Wikipedia device page); ports and radios; same processor; PS4 Pro difference; the Blue Light of Death; dust and dried paste, and a fix for each symptom below.
- PS4 Slim (from the Wikipedia device page)Released September 15, 2016, at 39 x 287 x 264 mm and 2.1 kg, about 40% smaller than the original, with 500 GB at first and a 1 TB model from April 18, 2017 at the same price.
PlayStation 4 (Slim and Pro) controller will not connect or keeps disconnecting
Open record Sony PlayStation · slow downloadPlayStation 4 (Slim and Pro) downloads or updates very slowly
Open record Sony PlayStation · no soundPlayStation 4 (Slim and Pro) has no sound or headset audio problems
Open record Sony PlayStation · overheatingPlayStation 4 (Slim and Pro) overheats, shuts down or the fan is loud
Open record Sony PlayStation · save syncPlayStation 4 (Slim and Pro) saved games will not sync
Open record Sony PlayStation · storage fullPlayStation 4 (Slim and Pro) storage is full or games will not install
Open record Sony PlayStation · no displayPlayStation 4 (Slim and Pro) turns on but has no picture
Open record Sony PlayStation · disc not readingPlayStation 4 (Slim and Pro) will not read discs
Open record Sony PlayStation · no powerPlayStation 4 (Slim and Pro) will not turn on
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- CUH-2000 and CUH-7000 series
Published specification
What is true of this model and changes how you fix it
- Official specificationsAMD Jaguar 8-core CPU, 1.84 TFLOPS AMD Radeon-based GPU — well under half the PS4 Pro's 4.20 TFLOPS. GDDR5 8GB, internal 500GB or 1TB hard drive, BD 6xCAV/DVD 8xCAV drive. External dimensions approx. 265 x 39 x 288mm, mass approx. 2.0kg, maximum rated power 165W — roughly half the Pro's weight and power draw.
- Model — PS4 Slim (CUH-2000)The smaller, efficient standard PS4 — 1080p with HDR (no 4K, unlike the Pro), a Blu-ray/DVD drive, and a 500GB or 1TB hard drive. Still online-supported for many games.
- Storage — hard drive (upgradeable)A 2.5-inch SATA hard drive you can swap for a larger drive or SSD to add space/speed. Storage-full is solved by upgrading the drive or deleting games.
- NetworkDual-band Wi-Fi and Ethernet; a wired connection helps slow downloads. It does not output 4K — that is the Pro.
- Ports and radiosUSB 3.1, Bluetooth 4.0 and 5 GHz Wi-Fi, with the optical audio port removed.
- Same processorThe same 8-core AMD Jaguar CPU and 8 GB GDDR5 as the original, outputting up to 1080p with HDR10 support.
- PS4 Pro differenceThe Pro has a faster 4.2 TFLOPS GPU, 1 or 2 TB of storage, and 4K over HDMI 2.0b.
- The Blue Light of DeathA PS4 Slim that flashes blue and never starts often has cracked solder between the processor and the board, worn by years of heat. Overheating is an early sign of it, and the repair is a board repair.
- Dust and dried pasteDust in the fan and dried thermal paste raise temperatures on the Slim. Blowing the vents clear helps, and a clean with new paste is what settles a loud console.
- Cabinet airflowA console in a closed TV cabinet can overheat, and simply moving it out lets it run normally.
Where these figures were read. playstation.com/content/dam/global_pdc/en/corporate/support/manuals/ps4-docs/cuh-2202ab-cuh-2208ab-cuh-2216a/CUH-22XXAB_PS4_SG$en.pdf (CUH-2216B PS4 Safety Guide, Specifications)
Manufacturer support for this product line. PlayStation Support — PlayStation support. Official PlayStation console, controller, storage, display, network and account support.
Also read for this model. Wikipedia — PlayStation 4; iFixit — PlayStation 4 Slim troubleshooting.
Exact questions
Questions that only have an answer for the PlayStation 4 (Slim and Pro)
Why won't my PS4 Slim output 4K?+
It cannot — the standard PS4 Slim outputs 1080p (with HDR on supported games), and 4K gaming/video was exclusive to the PS4 Pro in that generation. So a 'no 4K' result on a Slim is the hardware, not a setting or a fault. For 4K you would need a PS4 Pro or a PS5. The Slim still plays every PS4 game, just at up to 1080p.
Why does my PS4 Slim flash blue and not turn on?+
That is the Blue Light of Death, most often the processor's solder joints failing from heat stress. It needs a board repair, not a setting.