Exact model-family answer directory
Sony PlayStation PlayStation 4 Slim troubleshooting
Choose the symptom actually shown by CUH-2000 series. PlayStation console; disc drive, storage, display bandwidth and system-software recovery vary by model. Error codes remain separate records because the same characters can mean different things on another platform.
PlayStation 4 Slim cannot connect online or has strict NAT
For the PlayStation 4 Slim, service status, home internet, account, DNS and NAT boundary should be tested in order.
Open record Sony PlayStation · sign inPlayStation 4 Slim cannot sign in or verify the account
For the PlayStation 4 Slim, provider service, network, credentials, two-step method, region and suspension should be separated.
Open record Sony PlayStation · controllerPlayStation 4 Slim controller will not connect or keeps disconnecting
For the PlayStation 4 Slim, charge/battery, cable, pairing, competing console/host and firmware should be separated.
Open record Sony PlayStation · slow downloadPlayStation 4 Slim downloads or updates very slowly
For the PlayStation 4 Slim, service/CDN, Wi-Fi, storage write, background games and queue priority should be measured.
Open record Sony PlayStation · game crashingPlayStation 4 Slim games crash, freeze or close
For the PlayStation 4 Slim, one title, system software, storage integrity, overheating and account/content license should be separated.
Open record Sony PlayStation · no soundPlayStation 4 Slim has no sound or headset audio problems
For the PlayStation 4 Slim, output format/routing, HDMI display, controller jack, wireless headset and chat mix should be separated.
Open record Sony PlayStation · 120 HzPlayStation 4 Slim HDR, 4K, 120 Hz or VRR is not available
For the PlayStation 4 Slim, game, console, HDMI port/cable and display input mode must all support the selected format.
Open record Sony PlayStation · overheatingPlayStation 4 Slim overheats, shuts down or the fan is loud
For the PlayStation 4 Slim, ventilation, dust, workload, ambient heat and cooling hardware should be isolated.
Open record Sony PlayStation · save syncPlayStation 4 Slim saved games will not sync
For the PlayStation 4 Slim, local save, cloud status, account ownership, network and conflicting versions must be preserved before overwrite.
Open record Sony PlayStation · storage fullPlayStation 4 Slim storage is full or games will not install
For the PlayStation 4 Slim, installed games, captures, reserved space and expansion compatibility should be measured.
Open record Sony PlayStation · system updatePlayStation 4 Slim system update will not install
For the PlayStation 4 Slim, power, network, storage and exact official recovery file/path are required.
Open record Sony PlayStation · no displayPlayStation 4 Slim turns on but has no picture
For the PlayStation 4 Slim, display input, cable, HDMI port, safe-resolution mode and console hardware should be isolated.
Open record Sony PlayStation · disc not readingPlayStation 4 Slim will not read discs
For the PlayStation 4 Slim, disc orientation/condition, one disc versus all discs, drive type and system software should be separated.
Open record Sony PlayStation · no powerPlayStation 4 Slim will not turn on
For the PlayStation 4 Slim, outlet, power cable/supply, thermal protection and display-only failure should be separated.
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
Every answer below is scoped to these model identifiers. A neighbouring model in the same line can use a different part, a different reset sequence or a different radio, so matching the identifier before following a procedure is the step that decides whether the rest of the page applies to you.
- Model numbers and patterns
- CUH-2000 series
- What that covers
- PlayStation console; disc drive, storage, display bandwidth and system-software recovery vary by model.
Published specification
What is true of this model and changes how you fix it
These are the properties that decide which procedure applies. Each is read from the manufacturer’s own published figures for this model, not carried over from a sibling that shares its retail name.
- Model — PS4 Slim (CUH-2000)
- The smaller, efficient standard PS4 — 1080p with HDR (no 4K, unlike the Pro), a Blu-ray/DVD drive, and a 500GB or 1TB hard drive. Still online-supported for many games.
- Storage — hard drive (upgradeable)
- A 2.5-inch SATA hard drive you can swap for a larger drive or SSD to add space/speed. Storage-full is solved by upgrading the drive or deleting games.
- Network
- Dual-band Wi-Fi and Ethernet; a wired connection helps slow downloads. It does not output 4K — that is the Pro.
Where these figures were read. playstation.com PS4 Slim (CUH-2000, 1080p/HDR, Blu-ray), read 2026-09-01
Manufacturer support for this product line. PlayStation Support — PlayStation support. Official PlayStation console, controller, storage, display, network and account support.
Exact questions
Questions that only have an answer for the PlayStation 4 Slim
Each answer below uses this model’s own published figures. The same question asked about a different model in the line has a different answer, which is why it is answered here rather than on a general page.
Why won't my PS4 Slim output 4K?+
It cannot — the standard PS4 Slim outputs 1080p (with HDR on supported games), and 4K gaming/video was exclusive to the PS4 Pro in that generation. So a 'no 4K' result on a Slim is the hardware, not a setting or a fault. For 4K you would need a PS4 Pro or a PS5. The Slim still plays every PS4 game, just at up to 1080p.
Structured depth, not empty permutations
Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.
Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.
See the publication gate