Exact model-family answer directory
PlayStation 5 Pro troubleshooting
PlayStation 5 Pro (CFI-7000 series): the Pro; owner reports; cleaning; storage, and a fix for each symptom below.
- The ProThe PS5 Pro has a 2 TB SSD, an M.2 expansion slot and Wi-Fi 7.
- Owner reportsOverheating in enclosed spaces, fan noise from dust, CE errors and crashes after adding an M.2 SSD.
PlayStation 5 Pro cannot connect online or has strict NAT
Open record Sony PlayStation · controllerPlayStation 5 Pro controller will not connect or keeps disconnecting
Open record Sony PlayStation · game crashingPlayStation 5 Pro games crash, freeze or close
Open record Sony PlayStation · no soundPlayStation 5 Pro has no sound or headset audio problems
Open record Sony PlayStation · 120 HzPlayStation 5 Pro HDR, 4K, 120 Hz or VRR is not available
Open record Sony PlayStation · overheatingPlayStation 5 Pro overheats, shuts down or the fan is loud
Open record Sony PlayStation · save syncPlayStation 5 Pro saved games will not sync
Open record Sony PlayStation · storage fullPlayStation 5 Pro storage is full or games will not install
Open record Sony PlayStation · no powerPlayStation 5 Pro will not turn on
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- CFI-7000 series
Published specification
What is true of this model and changes how you fix it
- Storage and networking2TB of built-in SSD storage — double the standard PS5 Slim's 1TB. PS5 Pro is Wi-Fi 7 compatible, a full generation ahead of the standard PS5's Wi-Fi 6, which increases usable bandwidth and reduces latency on a compatible router.
- PS4 Game BoostPlays over 8,500 PS4 games via backwards compatibility, with the PS5 Pro version of Game Boost giving faster, smoother frame rates on many PS4 and PS5 titles specifically on this model.
- Model — PS5 Pro (CFI-7000)The enhanced PS5 with a larger GPU and PSSR (PlayStation Spectral Super Resolution) AI upscaling for higher-fidelity 4K and higher frame rates. 2TB SSD and Wi-Fi 7. It runs the same games as a standard PS5, just at higher quality on 'Pro Enhanced' titles.
- No built-in disc driveLike the Digital Editions, the PS5 Pro ships with NO built-in disc drive — the same detachable Ultra HD Blu-ray Disc Drive that fits the PS5 Slim is sold separately and clips on. So a disc/drive problem only applies if you added that drive; without it, this is a download-only console.
- Storage & networkThe large internal SSD holds more games; it also takes an M.2 NVMe SSD in the expansion slot. Wi-Fi 6E and Gigabit Ethernet — for download/online issues, a wired connection is the most reliable.
- CleaningA T8 Torx screwdriver removes the side panels.
- StorageCE-100028-1 means not enough free space.
Where these figures were read. playstation.com/en-us/ps5/ps5-pro/ (PlayStation 5 Pro product page)
Manufacturer support for this product line. PlayStation Support — PlayStation support. Official PlayStation console, controller, storage, display, network and account support.
Also read for this model. Wikipedia — PlayStation 5 Pro.
Exact questions
Questions that only have an answer for the PlayStation 5 Pro
Does my PS5 Pro play disc games?+
Only if you added the detachable disc drive — the PS5 Pro ships with no built-in drive, exactly like a Digital Edition. Sony sells the same clip-on Ultra HD Blu-ray Disc Drive that fits the PS5 Slim; attach it and the Pro reads discs, otherwise it is download-only. So a 'won't read discs' problem only applies once you have fitted that drive.
How big is the PS5 Pro SSD?+
2 TB.
Does the PS5 Pro have an M.2 slot?+
Yes.