Manufacturer and model directory

Kenmore washer model troubleshooting

Kenmore washer troubleshooting covers 3 model families: 110-series top-load washer, 110-series front-load washer, 796-series front-load washer. Choose the complete Kenmore model family before opening a fix, and read the model number off your label first. Kenmore washer codes are listed by model series, each taken from the Kenmore code table that Sears PartsDirect publishes for that series.

Exact modelObserved symptomFirst safe testVerificationStop condition

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38 complete records in this directory

Reviewed records

38 exact answers

Diagnose the exact device problem
Kenmore · cycle too long

Kenmore 110-series front-load washer cycle takes too long or keeps adding time

Open record
Kenmore · not cleaning

Kenmore 110-series front-load washer does not clean clothes well

Open record
Kenmore · detergent not dispensing

Kenmore 110-series front-load washer does not dispense detergent, bleach or softener correctly

Open record
Kenmore · door locked

Kenmore 110-series front-load washer door or lid will not unlock

Open record
Kenmore · fills when off

Kenmore 110-series front-load washer fills with water while turned off

Open record
Kenmore · no power

Kenmore 110-series front-load washer has no power or a blank control panel

Open record
Kenmore · leaking

Kenmore 110-series front-load washer is leaking water

Open record
Kenmore · grinding

Kenmore 110-series front-load washer makes grinding, squealing, clicking or banging noises

Open record
Kenmore · shaking

Kenmore 110-series front-load washer shakes, walks or bangs during spin

Open record
Kenmore · SUD

Kenmore 110-series front-load washer shows excessive suds, SUD or Sd behavior

Open record
Kenmore · odor

Kenmore 110-series front-load washer smells musty, sour or like mildew

Open record
Kenmore · stops mid cycle

Kenmore 110-series front-load washer stops, pauses or powers off mid-cycle

Open record
Kenmore · water level low

Kenmore 110-series front-load washer uses very little water or the water level looks wrong

Open record
Kenmore · Wi-Fi

Kenmore 110-series front-load washer will not connect to Wi-Fi or the manufacturer's app

Open record
Kenmore · not draining

Kenmore 110-series front-load washer will not drain or stops with water inside

Open record
Kenmore · not filling

Kenmore 110-series front-load washer will not fill with water or fills too slowly

Open record
Kenmore · not spinning

Kenmore 110-series front-load washer will not spin or leaves clothes soaking wet

Open record
Kenmore · door won't lock

Kenmore 110-series front-load washer will not start because the door or lid will not lock

Open record
Kenmore · cycle too long

Kenmore 110-series top-load washer cycle takes too long or keeps adding time

Open record
Kenmore · stops mid cycle

Kenmore 110-series top-load washer stops, pauses or powers off mid-cycle

Open record
Kenmore · cycle too long

Kenmore 796-series front-load washer cycle takes too long or keeps adding time

Open record
Kenmore · not cleaning

Kenmore 796-series front-load washer does not clean clothes well

Open record
Kenmore · detergent not dispensing

Kenmore 796-series front-load washer does not dispense detergent, bleach or softener correctly

Open record
Kenmore · door locked

Kenmore 796-series front-load washer door or lid will not unlock

Open record
Kenmore · fills when off

Kenmore 796-series front-load washer fills with water while turned off

Open record
Kenmore · no power

Kenmore 796-series front-load washer has no power or a blank control panel

Open record
Kenmore · leaking

Kenmore 796-series front-load washer is leaking water

Open record
Kenmore · grinding

Kenmore 796-series front-load washer makes grinding, squealing, clicking or banging noises

Open record
Kenmore · shaking

Kenmore 796-series front-load washer shakes, walks or bangs during spin

Open record
Kenmore · SUD

Kenmore 796-series front-load washer shows excessive suds, SUD or Sd behavior

Open record
Kenmore · odor

Kenmore 796-series front-load washer smells musty, sour or like mildew

Open record
Kenmore · stops mid cycle

Kenmore 796-series front-load washer stops, pauses or powers off mid-cycle

Open record
Kenmore · water level low

Kenmore 796-series front-load washer uses very little water or the water level looks wrong

Open record
Kenmore · Wi-Fi

Kenmore 796-series front-load washer will not connect to Wi-Fi or the manufacturer's app

Open record
Kenmore · not draining

Kenmore 796-series front-load washer will not drain or stops with water inside

Open record
Kenmore · not filling

Kenmore 796-series front-load washer will not fill with water or fills too slowly

Open record
Kenmore · not spinning

Kenmore 796-series front-load washer will not spin or leaves clothes soaking wet

Open record
Kenmore · door won't lock

Kenmore 796-series front-load washer will not start because the door or lid will not lock

Open record

Product lines

How the 3 Kenmore families here actually differ

Each group below is diagnosed differently, so settle which one yours is before following a fix.

Whirlpool-built Kenmore platform; exact suffix determines parts and codes.

  • 110-series top-load washer 110.xxxxxxxx (the 110 prefix means Whirlpool-built and is shared with front-load 110 models — read the full number on the label)

Whirlpool-built front-load platform; exact suffix determines F/E meanings.

  • 110-series front-load washer 110.xxxxxxxx (the 110 prefix means Whirlpool-built and is shared with top-load 110 models — read the full number on the label)

LG-built Kenmore front-load platform; confirm complete model before using LG-style codes.

  • 796-series front-load washer 796.xxxxxxxx (the 796 prefix means LG-built and is shared with top-load 796 models — read the full number on the label); also 796-series top-load washer (796.xxxxxxxx (the 796 prefix means LG-built and is shared with front-load 796 models — read the full number on the label))

Find your model

Model numbers covered, and where each one's answers are

Match the identifier on your appliance or device label to a row below. Kenmore answers here cover these model numbers.

FamilyModel numbersPublished specs
110-series top-load washer110.xxxxxxxx (the 110 prefix means Whirlpool-built and is shared with front-load 110 models — read the full number on the label)3 researched
110-series front-load washer110.xxxxxxxx (the 110 prefix means Whirlpool-built and is shared with top-load 110 models — read the full number on the label)3 researched
796-series front-load washer796.xxxxxxxx (the 796 prefix means LG-built and is shared with top-load 796 models — read the full number on the label); also 796-series top-load washer (796.xxxxxxxx (the 796 prefix means LG-built and is shared with front-load 796 models — read the full number on the label))5 researched

Kenmore washing machines: who built yours and where to look

Kenmore is a brand, not a manufacturer, and the first three digits of the model number tell you who built the washer: 110 means Whirlpool, 796 means LG, 417 Frigidaire and 363 GE. That single fact decides which fault codes apply, which parts fit and which maker's guidance helps, so read the label before you open a fix. The directory lists Kenmore washers by the family that built them.

A 110 washer uses Whirlpool's F#E# codes, with Sud for foam and LF for a long fill, and its parts match the Whirlpool model with the same number. A 796 washer uses LG's UE, OE and dE codes. Common faults are shared across makers: a slow drain from a clogged pump filter, a door that will not lock because of clothing in the gasket, shaking from an unlevel stand, and an odor from a damp drum that a monthly clean cycle and an open door prevent.

The model and serial numbers are on a label inside the door opening of a front-loader or under the lid of a top-loader. Sears and Kenmore customer service ask for both, and parts sellers search by the full model number. Quote the whole string, including the digits after the prefix.

How do I tell who made my Kenmore washer?

Look at the first three digits of the model number: 110 is Whirlpool, 796 is LG, 417 is Frigidaire and 363 is GE.

Where is the model number?

On a label inside the door opening or under the lid.